People Services Advisor - Middle East - FTC

Job description

PEOPLE SERVICES ADVISOR - MIDDLE EAST - 6 MONTH FTC Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive. We’re looking for a People Services Advisor to join our Dubai team. This is a hybrid role (3 days in the office, 2 days remote). In this role, you’ll help us deliver seamless, first-line HR support and administration to employees and managers across the UAE & Kuwait, ensuring an exceptional employee experience and compliance with local labour laws. Get to know our People https://careers.deliveroo.co.uk/the-people-team/ team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the People Services team. We own end-to-end HR operational delivery across the region, partnering with the business to streamline processes, maintain data integrity, and support our people through every stage of their lifecycle. Here’s what your day-to-day might look like: - Own First-Line HR Support: Act as the primary point of contact for regional HR enquiries, managing ticket escalations on our case management platform and resolving issues or directing to specialist teams. - Deliver End-to-End Employee Lifecycle Operations: Manage onboarding (contracts, visa support, insurance), offboarding, and core data changes in Workday, while supporting monthly payroll preparation and issuing official documentation. - Manage Regional Visa & Immigration Processes: Partner with immigration providers and government relations to execute visa applications, renewals, quota submissions, and compliance requirements (e.g., OHC medicals, unemployment insurance). - Ensure Legal & Policy Compliance: Maintain strict compliance with UAE and Kuwait Labour Laws, company policies, and data protection standards across all administrative workflows. - Drive Process Optimisation: Identify opportunities to simplify HR procedures, leverage technology and AI to eliminate inefficiencies, and deliver key people analytics dashboards to support data-driven decision-making. WHAT YOU’LL NEED TO THRIVE ESSENTIAL - Proven experience in an HR administration or People Services role, ideally within the UAE. - Strong working knowledge of UAE Labour Law under MOHRE alongside hands-on experience managing regional visa and sponsorship processes. - Demonstrated experience utilizing Workday (or similar enterprise HRIS) for data management and lifecycle processing. - Strong organizational skills and exceptional attention to detail, with a proven ability to prioritize multi-channel queries effectively. - Outstanding written and verbal communication skills in English. NICE TO HAVE - Professional Arabic language skills (written and spoken). WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!