People Services Center – Solutions & Project Management Supervisor

Job description

Job Description Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu) The Role The PSC Solutions & Project Management Supervisor leads solutions and project delivery within the People Service Center, driving data-informed initiatives that support PSC operations and AI transformation globally. This role manages a team of solutions consultants and a project manager, partnering with HR Tech, vendors, and business stakeholders to ensure priorities are well-defined, aligned, and successfully executed. What you will do (responsabilities): Solution Delivery & Requirements Quality Lead system implementations, enhancements, and process improvement initiatives for PSC teams. Ensure requirements are clearly defined, prioritized, and ready for execution. Manage complex solution design, implementation risks, and cross-functional challenges. Guide solution recommendations that balance business needs, user experience, and technical feasibility. Projects Planning & Execution Oversee project planning, execution, governance, and change management. Lead and coach the project manager to ensure effective delivery and reporting. Monitor risks, dependencies, and resource constraints across initiatives. Use data and stakeholder feedback to improve project outcomes. Data Analysis & Consultancy Partner with People Analytics to turn data into actionable insights. Identify trends, service gaps, and improvement opportunities. Translate business needs and data into recommendations and solutions. Collaborate with stakeholders to drive measurable business outcomes. People Development & Team Leadership Lead and develop solutions and project team members. Coach the team on stakeholder management, execution, and growth. Foster accountability, collaboration, and continuous development. Build team capabilities to support evolving PSC priorities. Location: São Caetano do Sul/SP Your Skills & Abilities (Required Qualifications): Bachelor's degree Fluent in English and Portuguese, with strong working knowledge of Spanish. Experience in solutions consulting, business analysis, systems implementation, project delivery, or related areas. Experience supporting People Service Center, HR Shared Services, or service delivery transformation environments Experience leading teams of analysts, consultants, or project resources. Strong skills in requirements gathering, process analysis, stakeholder management, and solution design. Knowledge of system implementations, integrations, APIs, AI-enabled solutions, and data concepts. Experience with reporting, dashboards, data analysis, and data-driven decision-making. Understanding of project management, including scope, risks, dependencies, and implementation tracking. Strong problem-solving, communication, and influencing skills across diverse stakeholders and teams. What may give you a competitive advantage (preferred qualifications): Experience leading system implementation, process improvement, or transformation initiatives with AI Experience partnering with HR Technology, product owners, testing teams, vendors, and operational stakeholders Experience with change readiness, user adoption, implementation governance, and AI-assisted or automation-enabled ways of working Experience with Workday, ServiceNow and ADP systems. #LI-AS GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future. This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Non-Discrimination and Equal Employment Opportunities General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire . Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.