People Services Coordinator

Job description

Art and Wellness Enterprises (AWE) is a professional services organization supporting non-profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges Foundation, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute. Job Description: Job Title: People Services Coordinator Reports to: People Services Director FLSA Classification: Exempt Location: Bentonville, Arkansas (On-site) Art and Wellness Enterprises (AWE) supports operating non-profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute. About The Position The People Services Coordinator is responsible for managing and executing credentialing, onboarding, and administrative processes for faculty, clinical staff, and contractors at Alice L. Walton School of Medicine (AWSOM). This role ensures compliance with institutional policies, accreditation standards, and regulatory requirements, while supporting recruitment efforts and providing a seamless onboarding experience. The position requires strong organizational skills, attention to detail, and the ability to collaborate across departments and external partners. Essential Duties and Responsibilities AWSOM Credentialing Lead the credentialing and recredentialing process for faculty, clinical staff, and contractors, ensuring verification of education, training, licensure, board certification, and professional history in alignment with institutional and regulatory standards. Administer credentialing workflows using platforms such as DocuSign, Modio, HireRight, and Workday, ensuring data integrity and timely processing. Maintain and enhance credentialing databases and document management systems, implementing process improvements to support operational efficiency and compliance. Interpret and apply accreditation standards (LCME, HLC), state and federal regulations, and internal policies to ensure institutional compliance. Monitor credentialing and compliance platforms for expirations, sanctions, and renewals, proactively mitigating risk and ensuring uninterrupted clinical privileges. Provide strategic support to the Credentialing Committee, including data analysis, renewal forecasting, and verification of academic credentials. Serve as a liaison with external credentialing bodies and clinical partners to facilitate appointments and privileging, ensuring alignment with institutional standards. AWSOM Contractors Oversee the Independent Contractor onboarding, mandatory training, and compliance workflow at AWSOM, ensuring all contractual, legal, and operational steps are executed accurately and documented. Coordinate cross-functional onboarding activities, including background checks, IT provisioning, and contract execution, in collaboration with appropriate teams. Develop and maintain AWSOM contractor onboarding protocols, ensuring consistency, compliance, and positive engagement. Serve as the primary point of contact for AWSOM contractor inquiries, resolving issues and providing guidance on institutional policies and procedures. Onboarding and Administration Design and manage onboarding programs for new hires, including scheduling, orientation delivery, and compliance training assignments. Conduct new hire orientation sessions, providing guidance on institutional policies, benefits, and compliance requirements. Monitor and report on training completion across multiple systems, ensuring regulatory and institutional compliance. Maintain personnel records across Workday, SharePoint, and other systems, ensuring accuracy and confidentiality. Contribute to the development and implementation of People Services programs that support faculty and staff with a focus on retention and compliance. Analyze HR data and generate reports to support strategic decision-making and operational planning. Perform other duties and responsibilities as assigned to support evolving organizational needs. Qualifications and Requirements Bachelor’s degree or equivalent experience in healthcare administration, business, or related field required. Master’s degree in a related field preferred. Certification in credentialing (e.g., CPCS, CPMSM) or HR (e.g., SHRM-CP, PHR), preferred. Minimum of 3 years of experience in credentialing, human resources operations, medical staff services, or academic healthcare administration. Experience working in a medical school environment is preferred. Experience with regulatory standards (e.g., LCME, HLC, CMS, state licensure boards) and credentialing platforms (e.g., Modio, HireRight, Workday), preferred. Proficiency in Microsoft Office Suite, HRIS systems (Workday preferred), document management tools (SharePoint, DocuSign), and credentialing software. Strong data analysis and reporting skills using Excel or similar tools. Excellent communication and interpersonal skills. Strong organizational and time management skills coupled with a high level of accuracy and attention to detail. Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: In the work environment described, this position requires utilizing a computer and a telephone for prolonged periods of time and good hand-eye coordination, bending and stretching, and physical stamina to lift and transport a minimum of 10 pounds. Visual acuity to review written materials is required for this job. Work environment: Work is performed on-site (Monday-Friday, 8 a.m.-5 p.m.) in a professional, climate-controlled office environment with standard office equipment, including computers, printers, and telephones. This role requires working in an open setting near colleagues. The noise level is typically low to moderate. The role also requires regular interaction with both the public and internal team members in a professional and courteous manner. Some local travel may be required, and a flexible schedule may be necessary to accommodate business needs, including occasional evening and weekend work hours. Art and Wellness Enterprises, LLC is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and a background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.