People Services Representative

Job Title: People Services Representative About Trellix Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at . Role Overview: Exhibit a strong understanding of People Services processes, policies, and tools, with the ability to align and enhance processes to meet global standards while accommodating country-specific requirements. Promote the People Services operating model by delivering consistent, high-quality support and quickly adapting to new technologies and evolving business needs. Be passionate about delivering an exceptional employee experience, with strong customer service skills and the ability to effectively manage and resolve employee queries in a timely and professional manner. About the Role: • Ensure best-in-class service is provided to the business by ensuring employees’ queries and work requests are responded to professionally and within predefined Service Level Agreements (SLAs) using Live Chat and tickets on JIRA Platform. • Partner with various Stakeholders and participate in projects, as required, and take care of any ad-hoc activities at a Global Level that come in which require operational support. • You will need to ensure all HR transactions are processed on Workday system with 100% accuracy and efficiency. • You will need to increase and promote the use of self-service by creating documentation to add to our HR knowledge database. You will also need to maintain process documentation to align with business process needs, statutory and regulatory changes. • You will build relationships across the business (both inside and outside the HR team)ensuring stakeholders are kept informed and where applicable, consulted, about process change requests that impact their area. • You will work in co-ordination with the Talent Acquisition team to ensure smooth Onboarding of new hires into the company. • You will need to ensure all hire to retire tactical administration activities including (but not limited to) assisting new hires in filling statutory onboarding forms, benefits enrolments, storing employee data on various tools, taking care of the exit formalities of termed employees, providing HR inputs to payroll, maintaining Personnel files and complying to laws of the land are performed as per the prescribed timelines with 100% accuracy. • You should constantly challenge the status quo and bring in ideas to make the processes as concise, accurate and efficient as possible to provide excellent employee experience. • You will participate in HR projects, as required and take care of any ad-hoc activities which require operational support. About You: • The candidate with 0-2 Years of exp should have a Master’s degree in HR or related fields. • Knowledge of general personnel practices and procedures that will help you answer general questions on benefits, new employee on-boarding, HR programs/policy, etc. • Knowledge of Google Apps including Docs, Sheets and Gmail. • Fluent in English both spoken and written. • You are an intrinsically motivated self-starter with a strategic mindset who will “own” any issues and persevere to find solutions. • Knowledge of HRIS systems preferably Workday and CRM tools. • Ability to identify process gaps/ no process areas and work with stakeholders to create organized processes while managing multiple priorities. • Self-motivated and high self esteem • Good time management with the ability to manage multiple priorities. • Ability to remain calm under pressure. • Must be able to communicate effectively at all levels within the organization. • Ability to work flexible hours if needed to meet critical deadlines/ attend global meetings, as required. • Excellent planning, time management, communication, organization, follow up/follow through and interpersonal skills. • You are energized by an ever-changing environment, with the ability to pivot and adjust with speed and agility. Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. Our Commitment to You: At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications. Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process. Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.