People Services Specialist

Job description

Primary Function of Position As a member of the People Services team, the People Services Specialist will play a key role in supporting HR programs and policies, processes, and systems to ensure that HR service delivery is timely, efficient, and compliant. provides first-line HR operational support to employees, managers, and HR stakeholders across Intuitive Malaysia market. The role is responsible for delivering high-quality employee lifecycle administration, Onboarding process, New Hire Orientation program, HR case management, data maintenance, reporting support, and policy guidance while ensuring compliance with Malaysian labor requirements and regional People Services standards. S/he will work collaboratively by building strong relationships that foster trust and accountability across the organization in support of the company mission, vision, and core values. S/he will act as an escalation point and liaison for resolution of more complex cases. Role & Responsibilities: Employee & Manager Support Serve as the first point of contact for HR queries from employees and managers. Resolve inquiries through HR case management tools, knowledge bases, and standard operating procedures. Deliver exceptional customer service aligned with service level agreements (SLAs). Provide guidance on HR policies, procedures, and employee programs. Employee Lifecycle Administration Support onboarding administration and manage key activities of new hire orientation, Support transfers, promotions, organizational changes, and offboarding activities. Process employee data transactions accurately within HR systems. Ensure employee records are maintained in compliance with data privacy requirements. Coordinate employment documentation and employee letters. Liaise and coordinate support from and escalation to other Subject Matter Experts (SME). e.g., local HR Business Leaders (HRBLs), HRIS and Centers of Expertise (COE) for collaborative case management. HR Case Management Manage and resolve HR cases within agreed service levels. Escalate complex cases to HRBPs, COEs, or specialists as appropriate. Monitor case queues and ensure timely closure. Identify recurring issues and contribute to process improvements . HRIS & Data Management Maintain employee data in Workday, SuccessFactors, or other HR platforms. Perform data quality audits and corrections. Support organizational changes and mass updates. Generate standard HR reports and dashboards. Compliance & Governance Ensure adherence to Malaysian employment regulations and company policies. Support audits, documentation reviews, and compliance activities. Maintain confidentiality of employee information. Follow regional APAC governance and escalation procedures. Propose and execute People Services internal controls. Support integrity of employee records and HR systems performing audits. Continuous Improvement Participate in process standardization initiatives. Contribute to knowledge article creation and maintenance. Identify automation opportunities and workflow improvements. Support People Services transformation and change management initiatives. Required Skills and Experience Bachelor’s degree in human resources, Business Administration, Management, or related discipline 5+ years of experience in HR Operations role in an international/Global environment. Familiar with HR ERP systems and office tools. - Workday, ServiceNow, etc. Experience working in a fast-paced technology company and comfortable operating in a complex, changing work environment. Manufacturing industry experience preferred with supporting employee lifecycle processes in a global environment. Demonstrated ability to work independently, initiate and identify solutions whilst prioritizing work and meeting deadlines. Strong analytical skills, self-motivated and goal-oriented individual, passionate about improving business performance. Collaborative team-player attitude with solid communication skills and customer service orientation. Proficient written and verbal skills in English, and local language where required. Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law. At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.