People Services Specialist (Flexible Hours) – French Speaking

Job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description The People Services team is a centralised Human Resources shared services function , delivering a seamless, responsive and high-quality HR support service through the Workday platform. Reporting to the People Services Manager, this role provides first-class HR administration and employee support across the employee lifecycle. People Services focuses on delivering efficient, accurate and customer-focused support for a broad range of HR activities, with particular emphasis on employee lifecycle management, complex case resolution and policy guidance. As a People Services Specialist, you will provide high-quality HR support across a variety of employee lifecycle processes, managing complex requests that require analysis, investigation, critical thinking and collaboration with colleagues and third party providers. You will take ownership of HR cases from initiation through to resolution, ensuring an excellent employee experience while maintaining compliance with company policies and local legislation. The role also involves providing first-line guidance on HR policies and encouraging the effective use of Workday, ServiceNow and self-service tools. This is a part-time position supporting employees across multiple countries, with a particular focus on French-speaking employees and stakeholders. The successful candidate will be fluent in French and able to provide high-quality HR support in a multilingual, international environment. Key Responsibilities • Manage complex employee data changes within Workday, ensuring accuracy and compliance with local legislation, audit requirements and employment terms. • Independently manage end-to-end employee lifecycle activities, ensuring timely processing and delivery of employee documentation. • Manage HR cases through ServiceNow, ensuring timely resolution, SLA compliance and excellent customer satisfaction. • Provide HR support and guidance to French-speaking employees and managers, ensuring a consistent and high-quality employee experience. • Ensure a smooth, accurate and timely flow of HR information to Payroll, Finance and other key stakeholders. • Provide first-line advice on company policies, employee benefits, leave of absence and HR processes. • Audit employee transactions before final approval within Workday, identifying and resolving any issues. • Collaborate with local HR teams on visa and immigration-related matters where applicable. • Work with third-party providers to resolve complex HR and immigration queries. • Ensure compliance with GDPR, company policies, SOX controls and all internal governance requirements. • Support managers and employees in using Workday and other HR systems, promoting self-service wherever possible. • Identify opportunities for continuous process improvement and contribute to HR operational excellence. • Contribute to the development and maintenance of HR knowledge articles and self-service documentation. • Deliver an exceptional customer experience while maintaining accuracy and efficiency. • Build strong working relationships with HR colleagues, Centres of Excellence and business stakeholders across multiple countries. Qualifications • Fluent in French (written and spoken), with the ability to confidently support employees and stakeholders in a professional HR environment. • Excellent administrative, organisational and time management skills. • Strong customer service focus with outstanding communication skills. • Ability to manage multiple priorities while maintaining exceptional attention to detail. • Analytical mindset with strong problem-solving skills. • Proactive, adaptable and customer-focused approach. • Ability to identify opportunities for continuous improvement. • Strong stakeholder management skills and ability to build trusted working relationships. • Ability to work independently and manage workload effectively in a fast-paced environment. • Strong computer literacy and experience using HR systems. • Excellent written, verbal, analytical and interpersonal skills. • Structured, organised and results-oriented approach. • Proven experience applying HR operational processes. • Knowledge of employment legislation and HR best practice. • Experience working within a multinational, matrix or shared services environment is advantageous. • Ability to take ownership of end-to-end HR processes and deliver high-quality outcomes. Preferred Qualifications • Foundational HR qualification (CIPD or equivalent). • Experience supporting multiple European countries within a shared services environment Additional Information At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, and service recognition awards. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.