People Solutions Center Operations and Benefits Specialist

Job description

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: People Solutions Center – Operations & Benefits Specialist (English & Arabic) Location: Cracow, Hybrid (3 days a week from office) Role Summary: As a People Solutions Center Operations and Benefits Specialist, you will manage employee inquiries, maintain accurate HR records, and prepare employment-related documentation in Workday and local systems. You will ensure timely, high-quality HR service delivery, compliance, and operational excellence, while leveraging HR data to provide insights on the workforce metrics, HR activities, efficiency and costs. Key Responsibilities Inquiry Handling Respond to routine and complex employee inquiries related to the employee life cycle, contracts, and data Route specialized or escalated inquiries to appropriate teams or resources Maintain service excellence and confidentiality in all communications Document Preparation Draft and process employment contracts, addendums, and other HR documents. Ensure documentation aligns with legal requirements and internal policies. Collaborate with HR Business Partners for approvals, e-signatures and updates HR Data Management Maintain and update employee records i n Workday and local HR systems Ensure data accuracy, consistency and compliance with global and local standards Support data audits and reporting activities. Responsible for updating procedures and work instructions Benefits Administration Implement, execute and maintain HR benefits programs, including health, retirement and other ancillary offerings Implement and execute HR programs of specialized nature to continuously improve all HR processes and procedures and enhance use of HR data for reporting, analytics and workforce planning. Required Skills & Qualifications Technical Skills Proficiency in Workday and HR case management systems Strong understanding of HR data structures and document workflows High proficiency in Microsoft Office (Word, Excel, PowerPoint) Communication & Service Very good written and verbal communication skills in English Knowledge of Arabic would be an advantage Strong customer service orientation and problem-solving skills Strong interpersonal and communication skills; approachable, service-minded and proactive Ability to manage sensitive information with discretion ​ Organizational Skills Highly organized and able to manage multiple priorities with attention to detail and accuracy Ability to prioritize tasks and manage multiple deadlines Experience working in a fast-paced, service-oriented environment Preferred Qualifications Bachelor’s degree in Human Resources, Business Administration, or a related field Prior experience in HR operations environment as an HR Specialist or in a similar HR role Knowledge of employment laws and HR compliance practices ​ What we offer in return: You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will receive a competitive compensation package with bonus structure and extended benefit package. You will be able to work in a hybrid work culture. You will participate in feedback loops, during which a personalized career path will be established. You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability. Next Steps: If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter. The next step is a virtual conversation with the hiring manager and the extended team The final step is with the local HRBP Our people make a difference At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do. #LI-Hybrid