People Support Solutions Lead

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The People Support Solutions (PSS) department brings its purpose to life by providing our colleagues worldwide with integrated HR solutions tailored to their needs. We are a team that works very closely together to ensure good employee relations, anticipate our customers' future needs, and proactively develop solutions. The Opportunity: As a People Support Team Lead, you will lead a high-performing HR operations team, ensuring efficient, customer-focused service delivery. Your role involves team leadership, workload management, coaching, and performance optimization , while continuously driving process improvements, compliance, and operational excellence. As a qualified Leader, you are: Building, leading and managing a strong and collaborative team Building a culture of customer service within the team Creating a safe and positive team environment and ensuring that the team demonstrates the right mindset and attitude Being a role model, and facilitating people processes Building an engaging culture to both attract and retain top talent, coaching team members regarding their individual development and career plan Through frequent check-ins, ensuring that ongoing dialog occurs on the topics of Career, Capabilities, Connections and Contributions; and developing the team members’ knowledge, skills, competency, etc. in order to retain and develop talented staff Ensuring maintenance, ongoing development and improvements to Tier 2 platforms, ways of working, process flow, driving employee’s self-service efficiency and enabling end user behavior change ​ Developing and managing strong partnerships with key internal organizations and stakeholders and partnering across the business to ensure an ongoing evolution of trust, co-creation and fulfillment of their needs Driving continuous improvements to increase productivity, quality and service locally and globally. Who you are: We’re looking for someone who is passionate about leading with impact, driving innovation, and creating exceptional employee experiences . Fluency in English is essential. Proven Leadership – 5+ years of experience within a multinational environment, including 2+ years managing a team. Broad experience in a shared service center, with a proven track record of leading regional or global service delivery teams, preferably in an HR services environment (2-7 years) HR & Tech Savvy – Strong knowledge of Workday HR processes and CRM/Request Management Software is a plus. Process & Performance Mindset – Experience in streamlining operations, eliminating inefficiencies, and implementing data-driven decision-making. In exchange we provide you with: Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. Excellent benefits : Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony. A global inclusive community , where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion. Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.