Performance Improvement Operations Analyst – Ambulatory Care Network – Columbia

Job description

Location New York, New York Shift: Day (United States of America) Description: Discover Where Amazing Works! Feel the Pride of a Mission-Driven Career Network Join the patient-inspired team at NewYork-Presbyterian and bring new meaning to your career as you play a crucial role in world-class care and caring. Here, putting patients first is our mission, which means we stay committed to excellence in all aspects of our organization, including the Ambulatory Care Network. And as we look to the promising future ahead, we seek talented professionals like you to drive continuous improvement and build on our success as one of the nation’s top-ranked hospitals ( U.S .News & World Report ). We are seeking a dynamic and strategic leader to help advance our ambulatory care operations across a growing network of multispecialty practices. In this highly visible role, you will spearhead initiatives that strengthen operational excellence, elevate the patient experience, and support sustainable growth. Partnering closely with clinical and administrative leadership, you will identify opportunities for improvement, implement best practices, and drive enterprise-wide strategies that enhance access, quality, efficiency, and patient-centered care. Your work will directly contribute to the continued success and transformation of one of the nation’s premier healthcare systems. Performance Improvement Operations Analyst – Ambulatory Care Network – Columbia This role leads quality improvement and operational excellence initiatives across the Ambulatory Care Network partnering closely with a broad range of stakeholders including clinical, operational, administrative, strategic, and executive leaders. The individual will drive strategic projects from planning through execution, leveraging data and analytics to identify opportunities, implement sustainable solutions, improve workflows, and enhance patient experience, access, quality, and operational performance. Responsibilities include overseeing data collection and reporting, supporting program implementation, developing presentations and recommendations for stakeholders, and translating complex data into actionable insights. Success in this role requires strong project management, critical thinking, problem-solving, and communication skills, along with the ability to foster collaboration across multidisciplinary teams and drive meaningful organizational change. This role leads operational excellence and quality improvement initiatives across the Ambulatory Care Network. Partnering with a broad range of stakeholders including clinical, operational, administrative, strategic, and executive leaders, the individual will drive initiatives that optimize practice operations, standardize workflows and processes, improve patient access and experience, and enhance overall operational efficiency across ambulatory sites. The role is responsible for identifying operational challenges and opportunities, implementing sustainable solutions and best practices, and leading projects that support consistent, high-quality performance and organizational growth. Responsibilities include analyzing operational and performance data, developing actionable recommendations, supporting program implementation, and facilitating change management efforts to improve workflow effectiveness and resource utilization. Success in this position requires strong project management, critical thinking, problem-solving, and communication skills, along with the ability to collaborate across multidisciplinary teams, influence stakeholders, and drive measurable improvements in practice operations and patient-centered care. Preferred Criteria Master’s degree in public health or related field Experience in project management, healthcare operations, quality improvement, or performance management. Required Criteria Bachelor’s degree Strong research and analytical skills including collecting, analyzing and summarizing data into identifiable trends in a healthcare setting. Experience with hospital operations and strategic planning Demonstrate excellent writing and communication skills Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today. Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses. __________________ 2026 Best Companies in Healthcare, Biotech & Pharma – Glassdoor 2026 Best Place to Work – Glassdoor 2026 America’s Best Large Employers – Forbes 2026 America’s Best-In-State Employers – Forbes 2026 America’s Dream Employers – Forbes 2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek 2026 Best Places to Work in IT - Computerworld 2025 Great Place to Work Certified 2025 Best Employers for Women – Forbes 2025 Companies that Care – People 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek NewYork-Presbyterian Hospital is an equal opportunity employer. Salary Range: $74,000-$111,000/Annual It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.