Performance Manager

Job description

Company Description We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often. Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight. Our people are the real jet stars! Job Description Permanent Full Time opportunity leading a large, high-performing Airport workforce at Jetstar Melbourne Take ownership of people performance and culture, driving engagement, leadership capability and operational outcomes Lead in a fast-paced, unionised environment, partnering with key stakeholders to deliver meaningful people and business impact As a Performance Manager, you’ll play a pivotal role in shaping the culture, capability and performance of Jetstar’s Airport workforce. Leading a large, diverse and customer-focused team, you’ll drive the delivery of key people initiatives that enable strong engagement, consistent performance, and operational excellence. With a visible, hands-on leadership style, you’ll coach and support frontline leaders, embed a high-performance culture, and ensure people processes are delivered with consistency and impact. Operating within a fast-paced, unionised environment, you’ll balance operational priorities with meaningful people outcomes, helping our teams perform at their best every day. The core responsibilities of this role will be: Driving strong team engagement and performance through effective leadership and coaching Leading the delivery of core people processes including one-on-ones, performance reviews and development planning Managing performance matters end-to-end, including investigations and disciplinary processes Supporting recruitment and workforce planning to meet operational needs Delivering Airport change initiatives aligned to both operational and people priorities Building strong, trusted relationships with unions, HSRs and key operational stakeholders Championing employee engagement, recognition, and diversity & inclusion initiatives Maintaining a strong, visible presence on the floor to support and lead teams in real time To be considered, key skills will include: Proven people leadership experience within a large, complex or industrial environment Demonstrated ability to coach, develop and lead high-performing teams at scale Strong experience managing performance, including investigations and disciplinary processes Exceptional stakeholder management skills, particularly within unionised environments Excellent communication skills, with the ability to influence and build trust at all levels A proactive, resilient mindset with a strong focus on continuous improvement Confidence interpreting and applying HR policies, procedures and Enterprise Agreements Strong systems capability, including experience with HRIS platforms such as Workday. Applications close Wednesday 10th June 2026 Your life at Jetstar is unlike any other Live the travel dream:  You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount. Make work feel like a holiday:  Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar. There’s a place for everyone at Jetstar:   For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of.  We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly.  We welcome applications from anyone who wants to takeoff with us.  If you have support or access requirements, just reach out and let us know what you need. We’re Jetstar.  Let’s takeoff together. We can’t wait to hear from you. Qualifications Additional Information