Performance Marketing Manager

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. **How we work at Aircall:** We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. **Performance Marketing Manager (North America)** As a Performance Marketing Manager, you will develop and execute paid marketing campaigns across various channels, in the North America region. This role will work closely with the marketing team to set campaign objectives, target audience, and budget, and use data analysis to optimize both regional and global campaign performance. ### Key Responsibilities: - Lead the planning and execution of paid marketing campaigns across various channels (Google, Bing, LinkedIn, Meta, Reddit, etc.) - Set campaign objectives, target audience, and achieve budget targets. - Monitor, analyze, and optimize campaign performance using data from tools like Looker, Google Analytics, HubSpot, and Salesforce. - Make data-driven decisions to optimize campaigns, drive performance, and maximize Return on Ad Spend (ROAS). - Stay on top of ad spend and deliver strong ROI while adhering to allocated budgets. - Own performance reporting from top-of-funnel through lead and pipeline generation, delivering regular readouts to the NA Sales Director, General Manager, and marketing leadership. - Conduct root cause analysis on performance trends and translate findings into clear, actionable recommendations for senior stakeholders. - Collaborate with marketing and sales stakeholders to identify opportunities for growth, experimentation, and optimization. - Manage purchase orders and forward invoices from ad platforms to the finance team accurately and on time, in compliance with internal policies and vendor agreements. - Stay current on industry trends and best practices across all ad platforms and channels. ### Qualifications - 5+ years experience in performance marketing, digital marketing, or demand generation, with at least 1 year in the B2B software industry. - Strong analytical skills with the ability to work across raw and structured data sources (Excel, Looker Studio, Google Analytics, etc.) to surface insights and drive decisions. - Proven ability to communicate performance results and strategic recommendations to senior leadership and cross-functional stakeholders, both verbally and in writing. - Experience developing high-performing ad content and creative in collaboration with cross-functional teams. - High attention to detail when working with financial data, performance data, and campaign setup across platforms. - Strong organizational skills with the ability to manage multiple projects simultaneously. - Intellectually curious mindset with a desire to seek out opportunities for improvement and optimization.