Perioperative Services Practice Assistant BWH

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Perioperative Services Practice Assistant - 24hr Weekend Day - BWH OR Clinical Support Schedule: Saturday and Sunday; 12-hour shift each day Under the direction of the Senior Operations Manager, the Practice Assistant coordinates the safe, efficient, and effective flow of patients through the unit. The position accomplishes a breadth of simultaneous tasks necessary to the support and efficient functioning of the Peri-Anesthesia Units with an average of forty to sixty separate admissions and discharges daily. Consistently interacts with frequently anxious perioperative patients, their families, and a highly stressed multidisciplinary surgical unit. PRINCIPAL DUTIES AND RESPONSIBILITIES - Courteously greets patients and family members, completes all admission information for them upon arrival, correctly identifies each patient, places correct armband, and determines NPO status. - Notifies appropriate nurse of the arrival of Day Surgery patients, Pre-op Holding of same day admissions and/or PACU of inpatient admissions from the Main OR. - Assigns patients to beds according to the plan set forth by the Nurse in Charge. - Logs in all patients into Epic promptly, accurately for event times and length of stay ensuring correct statistical data and financial reimbursement. - Corrects patient file in the Epic system by deleting discharged patients. - Prepares the patient schedules for the front desk check in area, the pre- and postoperative areas, and the PACU. Updates schedule and informs all appropriate personnel and areas of OR time changes. - Ascertains that valuables are properly cared for. - Documents family member information for MD and determines discharge transportation status for day surgery patients. - Periodically and independently updates family as to patient’s status, changes and delays, and acts as general liaison among patient, family, and surgical staff. - In the preoperative area reviews charts for abnormal flagged items in conjunction with Epic notes. - Maintains and updates MD service lists as well as those of radiology, respiratory, and EKG technicians and others with correct page numbers. Records and updates list of Anesthesia staff coverage for PACU. - Courteously and appropriately answers a multi-line telephone set within four rings, confirming scheduled arrival times, issuing preoperative instructions to patients, accepting clearance calls from 48 operating rooms, eliciting any special patient requirements, directing post-operative patient calls to the appropriate medical or nursing staff, and screening and routing all other calls to proper areas. - Interprets or arranges language interpretation for patients and families. - Maintains par levels for all supplies for the unit, including, but not limited to, forms and secretarial supplies, respiratory, value links supplies, food stuffs, patient controlled anesthesia supplies, epidural pumps, oximeter probes, and EKG supplies. - Follows up with Clinical Engineering on the status of repaired or replaced equipment and reports same to the Nurse in Charge. - Documents quality assurance activities for various procedures and devices as needed. - Arranges for, or participates directly in, the transportation of patients from the unit. - Ability to float to all other areas as necessary. Is cross-trained to perform essential secretarial duties of the PACU, Preop, ERU, and OR desks. Performs all other duties as assigned. - Runs reports from EPIC electronic medical record system to determine the number of out of OR patients expected, flags arrival times and external appointment times for PreOp Nurse In Charge. - Runs daily report from EPIC for next day reminder calls to place to all surgical patients. - Walks all out of OR patients to their appointment destinations prior to surgery (Mammography, Nuclear Medicine, CT Scan, Radiology). Qualifications QUALIFICATIONS High school diploma, partial college preferred. Customer service and secretarial experience in a hospital setting. Bilingual desirable. SKILLS AND ABILITIES Excellent interpersonal skills. The position requires a great deal of contact with patients and their families and the dissemination of important information in highly sensitive and stressful circumstances. Knowledge of current medical and surgical technology, electronic medical record systems helpful. General computer literacy; data entry skills. Self-direction, independent thinker, ability to prioritize and maintain confidentiality. Physical ability to push/pull occupied beds and wheelchairs. Additional Job Details (if applicable) Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 24 Employee Type Regular Work Shift Day (United States of America) Pay Range - / Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.