Personal Injury Operations Manager (Texas Plaintiff Law Firm)

bushand-bush-law-group

Dallas, Texas, United States · Dallas · United States

Posted May 27, 2026

Full-time
Litigation
Mid-Senior level

Job description

About the RoleWe are seeking an experienced Personal Injury Operations Manager to oversee and improve the day-to-day operations of a high-volume Texas plaintiff personal injury law firm. This leadership role is responsible for driving accountability, improving systems, increasing efficiency, and ensuring excellent client service across intake, pre-litigation, and support operations.The ideal candidate has strong law firm operations experience, understands plaintiff PI workflows, and can lead teams while implementing measurable operational improvements.RequirementsResponsibilities:Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teamsBuild, document, and enforce SOPs for firm workflowsManage staff performance, accountability, workload distribution, and trainingTrack KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiencyImprove communication between intake, case managers, vendors, and leadershipMonitor case management systems, task completion, and file qualityIdentify operational bottlenecks and implement process improvementsManage vendors including marketing agencies, records providers, call centers, and software systemsAssist leadership with staffing forecasts, operational planning, and budgetingHelp maintain high client satisfaction and reduce client complaintsPrepare operational reports and performance updates for ownershipQualifications:5+ years of law firm operations or legal operations experience3+ years in plaintiff personal injury strongly preferredStrong understanding of Texas PI workflow from intake through settlement/litigation supportExperience managing teams in a high-volume environmentExperience with legal case management software and KPI reportingStrong leadership, communication, and organizational skillsAbility to enforce accountability and improve team performanceBilingual English/Spanish is a plusPreferred KeywordsPersonal Injury Operations Manager • PI Operations • Plaintiff Personal Injury • Legal Operations Manager • Law Firm Operations • Intake Management • Pre-Litigation • Case Management • KPI Reporting • SOP Development • Texas Personal Injury • Legal Administration • Vendor Management • High Volume Law FirmBenefitsPositive Culture: Work in a supportive, inclusive, and collaborative environment that values your contributions.Growth Opportunities: Access to professional development, mentorship, and opportunities for career advancement.Competitive Compensation: Enjoy a highly competitive salary and bonus structure that rewards performance.Benefits: Comprehensive benefits package including health insurance, paid time off, and more.Work-Life Balance: Flexible work arrangements to help maintain a healthy work-life balance.

About the Role

We are seeking an experienced Personal Injury Operations Manager to oversee and improve the day-to-day operations of a high-volume Texas plaintiff personal injury law firm. This leadership role is responsible for driving accountability, improving systems, increasing efficiency, and ensuring excellent client service across intake, pre-litigation, and support operations.

The ideal candidate has strong law firm operations experience, understands plaintiff PI workflows, and can lead teams while implementing measurable operational improvements.

Requirements

Responsibilities:

Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams
Build, document, and enforce SOPs for firm workflows
Manage staff performance, accountability, workload distribution, and training
Track KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiency
Improve communication between intake, case managers, vendors, and leadership
Monitor case management systems, task completion, and file quality
Identify operational bottlenecks and implement process improvements
Manage vendors including marketing agencies, records providers, call centers, and software systems
Assist leadership with staffing forecasts, operational planning, and budgeting
Help maintain high client satisfaction and reduce client complaints
Prepare operational reports and performance updates for ownership

Qualifications:

5+ years of law firm operations or legal operations experience
3+ years in plaintiff personal injury strongly preferred
Strong understanding of Texas PI workflow from intake through settlement/litigation support
Experience managing teams in a high-volume environment
Experience with legal case management software and KPI reporting
Strong leadership, communication, and organizational skills
Ability to enforce accountability and improve team performance
Bilingual English/Spanish is a plus

Preferred Keywords

Personal Injury Operations Manager • PI Operations • Plaintiff Personal Injury • Legal Operations Manager • Law Firm Operations • Intake Management • Pre-Litigation • Case Management • KPI Reporting • SOP Development • Texas Personal Injury • Legal Administration • Vendor Management • High Volume Law Firm

Benefits

Positive Culture: Work in a supportive, inclusive, and collaborative environment that values your contributions.

Growth Opportunities: Access to professional development, mentorship, and opportunities for career advancement.

Competitive Compensation: Enjoy a highly competitive salary and bonus structure that rewards performance.

Benefits: Comprehensive benefits package including health insurance, paid time off, and more.

Work-Life Balance: Flexible work arrangements to help maintain a healthy work-life balance.

At Bush & Bush Law Group, we are dedicated to delivering exceptional legal representation for personal injury victims with a results-driven approach. Our experienced team is committed to achieving justice for our clients, ensuring they receive the care and compensation they deserve. We understand that personal injury cases often require more than just legal expertise—they demand a collaborative approach that includes working closely with medical providers. By forming strong partnerships with top healthcare professionals, we help facilitate the best possible outcomes for our clients, ensuring their medical and legal needs are fully addressed. Together, we guide our clients through their recovery, advocating for both their health and their legal rights. Our firm has a proven track record of success in complex personal injury cases, from commercial accidents to cases of sexual assault, and we take pride in providing compassionate, personalized legal services. At Bush & Bush Law Group, every client matters, and we are relentless in our pursuit of justice on their behalf.

We understand that personal injury cases often require more than just legal expertise—they demand a collaborative approach that includes working closely with medical providers. By forming strong partnerships with top healthcare professionals, we help facilitate the best possible outcomes for our clients, ensuring their medical and legal needs are fully addressed. Together, we guide our clients through their recovery, advocating for both their health and their legal rights.

Our firm has a proven track record of success in complex personal injury cases, from commercial accidents to cases of sexual assault, and we take pride in providing compassionate, personalized legal services. At Bush & Bush Law Group, every client matters, and we are relentless in our pursuit of justice on their behalf.