Personal Lines Account Manager

Job description

### **Job Title** Personal Lines Account Manager ### **Location** Mason, MI Onsite, in-office five days per week No hybrid or remote option ### **Employment Type** Full-time, W2 employee ### **Compensation** Base salary dependent on qualifications and experience Expected range: 55,000 to 65,000 Compensation may exceed 65,000 for highly experienced candidates ### **Schedule** Monday through Thursday: 8:15 AM to 5:00 PM Friday: 8:15 AM to 4:00 PM ### **Travel** No travel required ## **About the Opportunity** This is an opportunity to join an established, independent insurance agency serving the Mason and broader Michigan market for nearly 80 years. The agency operates with a nine-person team and provides both personal and commercial lines coverage. This position is open due to sustained service demand and backlog. The agency is experiencing increased service volume, endorsement processing delays, quoting strain, and phone coverage challenges. A strong hire directly impacts retention, responsiveness, and operational stability. This is not a sales-only role. This is a true servicing and account management position. ## **Position Overview** The Personal Lines Account Manager is responsible for day-to-day servicing of personal lines clients. This includes quoting, re-quoting, endorsements, payment processing, inbound call handling, and general account maintenance. The role requires hands-on daily use of Applied Epic. System proficiency is not optional. This position exists to: • Reduce service backlog • Improve endorsement turnaround • Support quoting responsiveness • Strengthen client retention • Relieve operational strain on ownership