PH Systems Implementation Engineer

Job description

# About Doss ## DOSS is building an Operations Cloud for the real world. A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across: - Procurement - Inventory - Orders - Fulfillment - Finance **Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs.** Fast time-to-value, adaptable as the business evolves. Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation. [**We recently raised a $55M Series B**](https://www.doss.com/news/doss-raises-55m-series-b), co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC. DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence. ## **Role Overview** As a Systems Implementation Engineer (internally, Forward Deployed Product Manager), you will support the end-to-end client implementation journey — from business process discovery and solution design through build, UAT, rollout, and hypercare. You will work side-by-side with the US and PH FDS team across the entire project lifecycle. DOSS is looking for experienced and highly analytical solutions architects and systems engineers to join our team. The ideal candidate will bridge the gap between complex client business requirements and functional ERP system build and integrations, focusing heavily on supply chain management and business operations. This role requires deep expertise in enterprise resource planning software, exceptional data analysis skills, and the ability to translate business needs into technical specifications and solution architecture. You will support the end-to-end client implementation journey — from business process discovery and solution design through build, UAT, rollout, and hypercare. You will work side-by-side with the US FDS team across the entire project lifecycle. ## **Key Responsibilities** **Implementation Support** - Assist US FDPMs in managing install activities and system implementation across the full lifecycle (discovery → design → build → UAT → rollout → support ). - Prepare client deliverables such as process documentation, configuration workbooks, and training materials. **Data Management** - Analyze complex client business processes, data, and pain points across various functional areas, with a primary focus on the supply chain (e.g., procurement, inventory, logistics, warehousing). - Support data cleansing, validation, and schema setup to ensure smooth migration into the DOSS platform. - Conduct quality checks to maintain integrity of client data before and after go-live. **Process & Build Support** - Work with clients to document, refine, and optimize business processes. - Assist with system configuration, testing, and troubleshooting. - Identify gaps or issues and escalate to senior FDS staff with recommendations. **Post Go-Live Support** - Provide hypercare support to clients after rollout, triaging issues and ensuring timely resolution. - Track client feedback and work with cross-functional teams (product, engineering, support) to resolve problems. **Operational Excellence** - Maintain project trackers, dashboards, and reporting for U.S. FDS visibility. - Document lessons learned and contribute to continuous improvement of FDS playbooks. ## **Qualifications** - Bachelor’s Degree in Engineering, Information Systems, Supply Chain Management, or related fields. Strong preference for those pursuing their Master's Degree in a relevant discipline. - Excellent C1/C2 Native Proficiency Level in English Communication. - Must be a Filipino citizen based in or near Metro Manila (Mega Manila area). - Fundamental knowledge in supply chain, enterprise software, and systems implementation. - 2-5+ years of experience in system implementation or business operations. - Ability to understand client business processes and translate to table/schemas and automation designs and build. - Strong data skills: expert ability to work with spreadsheets, schemas, and large datasets; comfort with data cleanup and validation. - Advanced technical competency (e.g., schema design, workflows build and troubleshooting). - Excellent organizational and time management skills; ability to manage multiple priorities across time zones. - A proactive, problem-solving mindset and eagerness to learn. ## **Preferred Skills** - SQL, ERP/CRM system experience is a nice to have but not required. - Experience with supply chain systems → inventory management, supply chain, finance/accounting workflows. - Experience with ERP, CRM, or workflow software implementation → NetSuite, SAP, Sage, Odoo, Cin7. - Understanding of business process design → operations, finance, supply chain, procurement, operations, etc. - Coding experience is nice to have but not required. - Ability to configure and test API credentials for integrated platforms → Shopify, QuickBooks, 3PLs, WMS, etc. - Foundational knowledge in finance and accounting. ## **Shift Schedule** - Monday to Friday 9AM to 5PM US Pacific Time Zone or 12AM-1AM to 8AM-9AM Philippine Time Zone. - Shift may slightly change after the first month of onboarding depending on your client assignment. ## What you'll get - Top of the market salary offer for the PH workforce. - Comprehensive employee benefit package including HMO upon regularization. - Be part of a fast-growing ERP startup backed by a strong vision. - Work closely with the US team and gain exposure to US and global clients. - Develop project management and technical skills in a dynamic environment. - Collaborative, supportive, and growth-focused team culture. - Opportunity to be acquired as a full-time employee after 6 months.