Pharmacy Logistics & Customer Experience Associate

Job description

At Mednow, getting the right medication to the right patient at the right time comes down to logistics done well. We're a fast-growing mail-order pharmacy, and this role sits at the point where our operation meets the patient's door — coordinating every shipment out and being a friendly, reliable voice on the other end of the phone. We're looking for someone organized and dependable who's as comfortable packing and dispatching a day's deliveries as they are calling a patient to follow up. It's a hands-on role with a real customer-service heart, in a modern, tech-driven pharmacy where your work is visible and valued. ### What You Bring **Must-haves** - **Organized and reliable** — you keep track of moving parts and things go out on time. - **Strong communicator** — clear, warm, and confident on the phone; patients feel looked after. - **Comfortable with the hands-on side** — on your feet during your shift, handling packages and shipping supplies (items are generally small and light). - **Detail-oriented** — accuracy matters when it's someone's medication and their personal information. - **Eligible to work in Canada** and able to pass a background check (this role handles medications and patient information). **Nice-to-haves** - Experience in pharmacy, healthcare, logistics, or e-commerce fulfillment. - Familiarity with couriers, delivery platforms, or shipping/order tools (UberDirect, Shopify, Kroll). - A second language is always an asset with our patient base.