Philanthropy Administrator

Job description

Who We Are International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,300 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable. We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. The Need For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Philanthropy Administrator to provide critical coordination and operational support to Sr. Philanthropy Officers (SPO's) through seamless coordination and operational excellence, helping deliver exceptional engagement and experiences to major donors while supporting fundraising efforts that protect people in poverty from violence. This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to Director of Revenue Operations and is only available for candidates with the right to work in the US. Responsibilities: Operational Coordination Provide coordination support to approximately four Sr. Philanthropy Officers; Coordinate with internal and external stakeholders to compile necessary information for SPO responses to donor requests and inquiries; Monitor major donor activity submitted through IJM's inbound service and escalate as appropriate; Coordinate and manage logistics for donor-related actions, including written correspondence and in-person/virtual meetings with IJM Leadership and staff; Serve as host for Global Survivor Network (GSN) members during donor visits and events; Schedule and coordinate internal meetings and onboarding sessions on behalf of the SPO; Modify donor-facing materials for SPOs to deliver to their respective donors; Manage coordination and logistics of SPO shipping requests; Make targeted adjustments to basic reporting tools to address SPO business questions and enable data-driven decision making; Data Management Ensure data accuracy by incorporating SPO insights into Salesforce; Manage updates to donor contact information, categorical tags, gifts, notes, and actions; Handle the creation of accounts, contacts, campaigns, and select opportunities and activities; Resolve data quality issues, including duplicate records and parent/child account structures; Process Improvement & Team Support Assist in developing and implementing team processes to improve team efficiency, donor engagement, scalability, and/or revenue growth; Assist in the development of onboarding materials; Project & Program Management Facilitate project team meetings, including communication of decisions, action items, and ensuring follow-up; Develop project planning materials to show how goals will be achieved through actionable strategies and plans; Prepare and help facilitate stakeholder briefings. Stakeholders may include internal IJM Leadership, IJM Program staff, and constituents; Schedule all project-related meetings, including meetings with donors and external contractors, as needed; Manage budget and approve expenses, if necessary; and Participation in IJM's community of spiritual formation. Qualifications: Education & Experience Bachelor’s degree in business administration, nonprofit management, communications, project management, or a related field, or an equivalent combination of education and relevant professional experience; Minimum of three years of progressively responsible experience in fundraising operations, sales operations, executive or administrative support, project coordination, or a related field; Demonstrated experience supporting multiple senior stakeholders and managing competing priorities with accuracy, discretion, and limited oversight; Experience coordinating complex meetings, events, donor interactions, or other stakeholder engagements involving internal and external participants; Experience maintaining constituent, customer, or donor data in a CRM system, including record creation, data updates, quality assurance, and issue resolution; Experience coordinating projects or programs, including developing plans, documenting decisions and action items, managing timelines, and following through with stakeholders; Experience identifying process gaps and supporting the design, documentation, and implementation of improved workflows; Experience in nonprofit fundraising, major gifts, donor relations, philanthropy operations, or a comparable relationship management environment preferred; and Experience handling sensitive or confidential information with sound judgment and discretion; Technical Competencies Proficiency in Salesforce or a comparable CRM platform, including accounts, contacts, campaigns, opportunities, activities, notes, and data quality management; Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Teams, and SharePoint; Working proficiency in Excel, including sorting and filtering data, using formulas, organizing datasets, and preparing clear summaries for business stakeholders; Ability to create and modify reports, dashboards, or reporting tools to answer business questions and support data-informed decision making; Ability to identify and resolve common CRM data quality issues, including duplicate records, incomplete information, inconsistent data entry, and account relationship structures; Proficiency with project and task management tools and the ability to maintain project plans, timelines, action logs, and status updates; Ability to document workflows, standard operating procedures, and user guidance in a clear and accessible format; and Ability to learn new systems quickly, troubleshoot routine user or data issues, and determine when escalation is needed. Critical Qualities: Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building; Mature orthodox Christian faith as defined by the Apostles’ Creed; Superior capacity to manage a large number of projects and tasks simultaneously and to complete them with minimal oversight; Exceptional ability in written and oral communications; Strong stakeholder engagement across team functions and position levels; Experience supporting and collaborating with stakeholders working remotely preferred; Self-starter with strong initiative; Disciplined with priorities; Strong interpersonal skills and self-awareness; Exceptional verbal and written communication; Flexible, collaborative and eager to support others; Effective team player who fosters collaborative environment; and Adept at creative problem solving. ​ What does IJM have to offer? Comprehensive Medical/Dental/Vision benefits Monthly commuter and parking benefits in the DC metro area Retirement benefit options Paid leave starting at 23 days 12 holidays (plus early release the day prior) Daily, quarterly, and annual community spiritual formation Robust staff care resources IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes. At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed. IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.