Physical POS Operations Officer

Job description

**iyzico** iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in digitalization and was acquired by the global payment systems giant PayU in 2019. With such a robust structure, iyzico is operating on the principle of democratizing financial services and making them accessible for everyone alongside the services it provides to businesses. Through iyzico Buyer Protection, consumers’ concerns regarding shopping online are resolved and better experiences are enabled. Control is handed back to the consumers by 24/7 live support through the iyzico mobile app and convenience in cancellation/returns processes. To this date, more than 2 million consumers shopped online under the security provided by iyzico Buyer Protection and this number is increasing daily. Via pay with iyzico, which is a blended payment solution, millions of consumers who do not use banking can safely shop online under the belt of iyzico Buyer Protection. ### Key Responsibilities - Manage end-to-end operational processes related to physical POS operations, ensuring compliance with SLA timelines - Define POS banks and manage physical POS activation processes - Investigate system errors and issues within physical POS operational processes and take the necessary actions to resolve them - Identify system improvement opportunities within physical POS operational processes and collaborate with relevant teams - Continuously review physical POS business processes under responsibility, identify inconsistencies with company policies, procedures, and instructions, and take necessary actions - Track physical POS inventory and ensure records are kept up to date - Respond to customer requests through written and verbal communication and take the necessary actions ### Qualifications - Strong analytical skills with the ability to identify and resolve operational issues - Knowledge of POS systems and banking processes - Excellent communication and collaboration skills to work effectively with cross-functional teams - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment - Detail-oriented with a strong commitment to accuracy and quality ### What We Offer - A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community) - Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.) - Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade. - An iyzicoMate is assigned to help you with anything you may need on your onboarding - A detailed orientation program designed for you to fully grasp the iyzico culture - Meal & Internet Allowance - Transportation Allowance - A gift voucher to meet tech needs and ergonomic workspace at home - Macbook (and monitor if needed) - Employee support program: free psychological counseling, legal advice, financial advice etc. - Access to a wide network of sports facilities - Private health insurance - 1 day birthday leave