Physical Security Systems Engineer

Job description

The San Francisco Museum of Modern Art is one of the largest museums of modern and contemporary art in the United States and a thriving cultural center for the Bay Area. We cannot imagine life without art; it inspires and connects us every day. Now more than ever, these connections matter and are aligned with our **values**. **Inclusive**: We strive to be a museum of many voices in dialogue. **Passionate**: We believe working with art is more than a job or trusteeship - it's a way of life. **Brave**: We are committed to approaching our work with courage and a sense of adventure, always ready to explore new perspectives. **Empathic**: We aim to act like a person, not an institution. SFMOMA is a place for the infinitely curious to explore, support, and experience the art of our time. We believe that modern and contemporary art can influence the way we think, view the world, and embrace the many voices and perspectives around us. We aspire to foster an environment that elicits joy, nurtures a sense of belonging and purpose—where difference is seen as a strength, and every one is appreciated for their whole self. **Schedule**: Full Time, 35 hours/week, fully onsite The Physical Security Systems Engineer is a technical operations role responsible for the day-to-day operation, troubleshooting, deployment, and maintenance of the Museum's physical security systems, including multisite access control, video management and camera surveillance, visitor management systems, and associated integrated devices. This role ensures the continuous, reliable operation of the Museum's physical security technology in support of the safety of staff, visitors, and the protection of the Museum's collection and property. The Engineer partners closely with the Director of Security and with the Security Operation Center (SOC) Security Supervisor to align physical security systems with Museum-wide program standards and policy, and to support related budgetary, procurement, and legal processes. The role also partners with Information Technology, which provides network infrastructure, connectivity, data storage, and backup support for physical security systems. ### Responsibilities & Duties **Management and Administration** - Provide oversight of the day-to-day technical operations of the Museum’s physical security and safety operations including Regional Security Operations Centers (RSOC), staff and guest services desk (reception), security console at remote storage location. - Partner with the Onsite Security Supervisor and SOC/SOC staff on technical troubleshooting, system configuration, and real-time incident response — including monitoring, analysis, detection, and escalation of security risks and threats — providing technical guidance without supervisory authority over SOC personnel. - Train physical security teams to perform technical functions within the RSOC according to Museum standards and cultural property protection best practices. - Develop and deliver end-user training for Museum staff on security system protocols and building safety and security devices, including onboarding and refresher sessions. - Develop and maintain documented SOPs specifically related to SOC operations and emergency response procedures. - Produce quarterly risk and vulnerability assessments and gather metrics to report on security program performance. - Serve as liaison for physical security systems internally and externally, partnering with stakeholders across the Museum and IT engineering to keep security initiatives aligned with business and technology strategy. - Support the Director of Security with program analysis, development and implementation plans for security programs, policies, guidelines, and methodologies. **Technical Systems and Services** - Guide the implementation of security technology strategies and solutions that improve the ability of the team to prevent, detect, and respond to incidents. - Manage the multi-year roadmap for security technology initiatives and systems including maintaining SSAs, software upgrade schedule, and hardware and equipment refresh in close collaboration with IT and Facilities Engineering. - Support integration between access control and video management systems and other adjacent platforms (e.g. Elevator Management System). - Recommend and integrate security upgrades and set hardware and software configuration standards to maintain regulatory compliance and industry standards and to keep pace with evolving technology and the Museum's changing needs. - Provide front-end system administration, configuration, troubleshooting, and issue resolution. - Monitor safety, security, and related network databases and equipment, working with Museum technology services to sustain hardware and software performance and keep critical systems protected from cyber security risks, backed up and redundant for emergency response. - Maintain documentation of physical security systems data and program content, and inventory of materials, supplies, and equipment for all security systems. **Technical Project Management** - Lead or assist in security system planning and coordination related to renovation or expansion projects. - Present complex technical concepts to non-technical partners in order to promote the value proposition of integrating security into every critical business process. - Work with internal partners to understand their needs, scope appropriately scaled security solutions, and deliver them on schedule. - Participate in exhibition project meetings to assess security implications and inform outcomes, and work with Installation and Exhibition Design teams to plan and execute the placement of security devices. - Coordinate equipment delivery, installation activities, and life cycle asset management. **Environmental Health and Safety** - Respond to and support emergency situations as an active member of the emergency response team. - Support the SOC incident response process, providing advanced analysis, facilitating escalations, and serving as a communications conduit to management and staff. - Enforce SFMOMA policies, procedures, and compliance requirements in accordance with city, state, and federal regulations. - Administer applicable sections of the Museum's Hazardous Materials Business Plan. - Participate in regularly scheduled training programs. - Contribute to the ongoing development of operating plans and processes that support regulatory compliance and best practices. - Assist staff and visitors in the event of an evacuation. - Perform other related duties as required. ### Qualifications & Skills - BA/BS in Security Management, Facilities Management, Information Systems, or related field or equivalent military experience/background. Professional certifications in Security (ASIS) and IFCPP or similar security training preferred. Certification(s) as an Administrator for an Access Control System or Video Management System. - Minimum of five (5) years of experience operating or managing a 24/7 security environment with a multi-campus security program. - Emergency manage and response experience. - Experience in deploying complicated security solutions in Access Control, Video Management, Biometrics, Intrusion Detection, Fire Life & Safety and Visitor Management Systems. - Experience working in a Security Operations Center, Security Support Center, or similar. - Demonstrated experience with technical programs, technical project management and systems design related to essential duties. - Working knowledge of IP networking and endpoint device operations as they relate to physical security systems (access control, video management, and visitor management). - Broad knowledge of Security Operations Center Technology and Access Control Systems. - Team player with proven ability to work collaboratively within dynamic organizations as well as build relationships with external constituencies. - Technical proficiency with standard suite of workplace applications (Outlook, Microsoft Word, Excel, PowerPoint, etc.) as well as applications and platforms related to space and resource scheduling. - Capacity to quickly master new tools and platforms as technologies evolve. - Excellent communication with attention to diplomacy and tact. - Exceptional organizational and task management ability is essential. - Ability to work calmly and effectively under pressure, respond to changing demands, and prioritize. Capacity to anticipate needs and problems and respond proactively. - Strong work ethic. Ability to work independently and reliably. - Commitment to quality of service. Ability to work in a dynamic, culturally diverse community. ### Working Conditions - SFMOMA’s real estate portfolio includes the Museum, SFMOMA Garage, and a tenant occupied offsite storage location. - Combination of sedentary and active work. - Must have an active/daily presence in the public spaces of the museum, in order to be able to inspect work visually and have face-to-face communication with front line staff and visitors, with or without accommodation.