Coordinate daily pickup schedules and support dispatch operationsMonitor pickup SLA performance and follow up on delayed or failed pickupsCommunicate with drivers and customers regarding pickup status and operational updatesSupport pickup operations for large-volume and key account customersInvestigate and resolve pickup-related operational exceptionsAssist with pickup route optimization and operational efficiency improvementsTrack and maintain pickup operational records and KPI reportsSupport pickup cost tracking and operational data analysisCoordinate with warehouse and transportation teams to ensure smooth operational executionAssist with peak season operational support and capacity coordinationRequirementsBachelor’s degree preferred1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferredStrong communication and coordination skillsDetail-oriented with strong problem-solving abilitiesAbility to work in a fast-paced operational environmentProficiency in Excel and basic operational systemsStrong organizational and multitasking skillsBilingual in Mandarin and EnglishBenefitsSupervisor: 60k-75k + Bonus / Specialist: 21-25/hr +1.5OT +Bonus7 PTO days5 Paid Sick Leave Days6 Paid Holidays401K Medical insurance, Dental and Vision Insurance, STD/LTD
- Coordinate daily pickup schedules and support dispatch operations
- Monitor pickup SLA performance and follow up on delayed or failed pickups
- Communicate with drivers and customers regarding pickup status and operational updates
- Support pickup operations for large-volume and key account customers
- Investigate and resolve pickup-related operational exceptions
- Assist with pickup route optimization and operational efficiency improvements
- Track and maintain pickup operational records and KPI reports
- Support pickup cost tracking and operational data analysis
- Coordinate with warehouse and transportation teams to ensure smooth operational execution
- Assist with peak season operational support and capacity coordination
Requirements
- Bachelor’s degree preferred
- 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred
- Strong communication and coordination skills
- Detail-oriented with strong problem-solving abilities
- Ability to work in a fast-paced operational environment
- Proficiency in Excel and basic operational systems
- Strong organizational and multitasking skills
- Bilingual in Mandarin and English
Benefits
- Supervisor: 60k-75k + Bonus / Specialist: 21-25/hr +1.5OT +Bonus
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K
- Medical insurance, Dental and Vision Insurance, STD/LTD
Founded in 2025, SwiftX is one of the fastest-growing technology-driven logistics companies in the U.S., serving 30+ states, 5,000+ ZIP codes, and processing over 500,000 packages daily. Backed by an ambitious growth strategy and expanding nationwide network, we offer exceptional opportunities for professionals who want to make an impact and grow alongside a rapidly-scaling company. Join us and help shape the future of e-commerce last-mile logistics. 🚀
