Manage overall pickup operations and ensure SLA compliance across service regionsMonitor and improve customer pickup timeliness and operational performanceOversee driver dispatch operations and optimize daily routing efficiencyCoordinate pickup operations for key accounts and large-volume customersInvestigate and resolve pickup-related operational exceptions and service failuresAnalyze pickup operational costs and implement cost control initiativesOptimize pickup routes and dispatch planning to improve efficiency and service levelsMonitor pickup KPIs, including on-time pickup rate, route utilization, service quality, and operational productivityCollaborate cross-functionally with warehouse, transportation, and customer service teamsDevelop operational processes and continuous improvement initiatives to support scalable growthSupport peak season pickup capacity planning and operational contingency managementRequirementsBachelor’s degree preferred5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operationsStrong understanding of logistics routing, dispatch processes, and customer service operationsExperience managing operational KPIs and process improvement initiativesStrong analytical, communication, and leadership skillsAbility to manage multiple priorities in a fast-paced logistics environmentProficiency in Excel and operational reporting toolsBilingual in Mandarin and EnglishBenefitsPay Range 70k-95k7 PTO days5 Paid Sick Leave Days6 Paid Holidays401K Medical insurance, Dental and Vision Insurance, STD/LTD
- Manage overall pickup operations and ensure SLA compliance across service regions
- Monitor and improve customer pickup timeliness and operational performance
- Oversee driver dispatch operations and optimize daily routing efficiency
- Coordinate pickup operations for key accounts and large-volume customers
- Investigate and resolve pickup-related operational exceptions and service failures
- Analyze pickup operational costs and implement cost control initiatives
- Optimize pickup routes and dispatch planning to improve efficiency and service levels
- Monitor pickup KPIs, including on-time pickup rate, route utilization, service quality, and operational productivity
- Collaborate cross-functionally with warehouse, transportation, and customer service teams
- Develop operational processes and continuous improvement initiatives to support scalable growth
- Support peak season pickup capacity planning and operational contingency management
Requirements
- Bachelor’s degree preferred
- 5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations
- Strong understanding of logistics routing, dispatch processes, and customer service operations
- Experience managing operational KPIs and process improvement initiatives
- Strong analytical, communication, and leadership skills
- Ability to manage multiple priorities in a fast-paced logistics environment
- Proficiency in Excel and operational reporting tools
- Bilingual in Mandarin and English
Benefits
- Pay Range 70k-95k
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K
- Medical insurance, Dental and Vision Insurance, STD/LTD
Founded in 2025, SwiftX is one of the fastest-growing technology-driven logistics companies in the U.S., serving 30+ states, 5,000+ ZIP codes, and processing over 500,000 packages daily. Backed by an ambitious growth strategy and expanding nationwide network, we offer exceptional opportunities for professionals who want to make an impact and grow alongside a rapidly-scaling company. Join us and help shape the future of e-commerce last-mile logistics. 🚀
