PLADS, Sr. Manager, Account Management

Job description

Accountabilities: Lead and manage a team of national account managers and support staff, ensuring strong performance, clear objectives, and high-quality client service delivery across assigned accounts Oversee account retention strategies, escalation management, renewal planning, and issue resolution while maintaining strong client relationships and satisfaction Coordinate cross-functional collaboration to resolve operational challenges, improve service delivery, and ensure alignment across internal teams and business units Drive account performance analysis, root cause identification, and process improvement initiatives to enhance efficiency and service quality Manage budgeting, forecasting, and resource planning activities while supporting hiring, training strategies, and team development initiatives Lead strategic projects, reporting initiatives, and operational reviews to ensure successful execution of account goals and organizational priorities Requirements: Bachelor’s degree in Business Administration or related field, or equivalent combination of education and experience 8+ years of relevant professional experience, including at least 5 years in a leadership role and 3+ years in the insurance industry Strong knowledge of insurance products, enrollment processes, account management practices, and service delivery operations Proven experience managing large accounts, retention strategies, and cross-functional stakeholder relationships Strong leadership, project management, problem-solving, and organizational skills with the ability to manage competing priorities Excellent communication, presentation, and relationship-building skills across internal and external stakeholders Proficiency with computer systems and Microsoft Office tools, with strong analytical and reporting capabilities Benefits: Competitive salary range of $130,000 – $180,000, with eligibility for annual bonus and incentive compensation Comprehensive health coverage including medical, dental, vision, and prescription drug plans Flexible spending accounts for healthcare and dependent care 401(k) retirement plan with company participation and additional financial wellness offerings Paid time off including holidays, vacation days, and applicable state-mandated leave programs Supplemental insurance options and additional voluntary benefits for enhanced protection Flexible remote work arrangement within the continental United States with occasional travel (up to 25%) How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is posted by Jobgether on behalf of a partner company. We are currently looking for a PLADS, Sr. Manager, Account Management in United States. This leadership role sits at the center of national account strategy, overseeing high-value client relationships and driving retention, growth, and service excellence across complex insurance accounts. The position blends operational oversight, strategic planning, and team leadership to ensure seamless account execution and strong customer outcomes. You will lead a team of account managers and support staff while coordinating cross-functional initiatives that improve service delivery and resolve escalated issues. The role requires a strong understanding of insurance products, enrollment processes, and client servicing models in a highly regulated environment. You will also play a key role in shaping retention strategies, improving operational performance, and ensuring alignment across internal stakeholders. This is a high-impact position where leadership, analytical thinking, and customer focus directly influence business success.