Plant Care Specialist (Mountain View, California)

Job description

At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be. We have grown from a small family business into the UK’s leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we have partnered with some of the UKs, and now US’s most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls. Our success is driven by a fantastic team of 185 employees internationally, and we are continuing to expand. We are now looking for enthusiastic individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design. YOUR IMPACT: Your role focuses on looking after our plant installations in our client premises in the Mountain View area in California. As a Plant Care Specialist, you will deliver exceptionally high standards of plant maintenance and customer service across your client sites. You will act as a point of technical expertise for our clients and your peers, ensuring plant quality, service excellence, and consistently strong Net Promoter Score (NPS) performance. This is an independent role which will sometimes involve earlier starts, travel and taking ownership for plant maintenance at several client sites on a roster. Some of your core responsibilities will include: - Maintain Stunning Indoor and Outdoor Displays: You’ll be responsible for caring for a variety of internal and external plant displays at multiple client sites each day, ensuring every location looks its absolute best. - Deliver Exceptional Customer Service: You’ll be the friendly face our clients see, providing excellent service, completing site reports, and keeping accurate records using our company systems - all crucial to maintaining strong NPS results across the region. - Collaborate with a Supportive Team: Work closely with the Team Leader and Operations Manager to ensure all routes are completed efficiently and to the highest standards. As a specialist, you will also be a pillar for sharing knowledge, problem-solving, and helping to continually improve the service we deliver. - Champion Safety: You’ll always work safely, following all risk assessments and method statements, and helping to maintain our excellent safety record. YOU WILL BE A GREAT FIT IF YOU HAVE: - Great communication skills: You’re confident speaking with clients and colleagues, and you know how to make people feel valued. - Customer service expertise: You take pride in delivering excellent service and always go the extra mile to keep clients happy, and you have done this in previous roles. - An enthusiasm and passion for plants: You have a genuine interest in plants and the outdoors - your passion shines through in your work! - The ability to navigate multiple cities: You’re comfortable navigating the city with the use of a vehicle and public transport. - An explorer’s mindset: You can easily orient yourself in large office buildings and outdoor spaces, making sure every display gets the care it deserves. - The ability to take on a physically active role: You’re able to use watering cans, stepladders, and stools as part of your daily routine, and you enjoy being on the move. Some must haves: - Ability to travel in and around the Mountain View area - You have good access to transport links and a vehicle. - A full driving license. *Please note, we are open to candidates seeking either Part-Time Or Full-Time Contracts. At Planteria Group, our culture is guided by our core values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, and Create Wow! If you want to be part of a flourishing, fast-growing business that values agility, collaboration, and creativity, we would love to hear from you. If you feel that you do not quite hit the experience, we’re after, please do apply anyway as we’re always looking for people who are looking to grow and develop us! Planteria Group is proud to promote equality of opportunity and an inclusive culture where everyone can thrive. --- Accessibility & Adjustments We want every candidate to have the best possible experience throughout our recruitment process. If you require any adjustments or accommodations at any stage, including the interview, please let us know, and we will be happy to support you. --- Your Career Progression & Development We believe in investing in our people. As a Horticultural Technician, you’ll be supported through continuous learning and development, giving you the opportunity to shape your career in a way that suits you, whether that’s managing teams, becoming a senior individual contributor, or specialising as a training expert within the business. --- All employees must follow the organisation’s Health & Safety policies, take care of their own safety and that of others, use equipment and PPE correctly, report hazards or incidents, participate in training, and cooperate with emergency procedures, risk assessments, and investigations to maintain a safe, tidy, and compliant workplace. BENEFITS: - 22 days PTO (Inclusive of Federal Holidays) - Medical Insurance - Quarterly Bonus Scheme - Work mobile device - Equipment - Learning and development to support you on your career path