Plant IT Service Desk Supervisor

ABOUT SLATE At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them. | WHO WE ARE LOOKING FOR: The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the Warsaw plant, responsible for endpoint health, AV/conference room readiness, identity and access requests, and coordinating with the corporate IT team on escalations, projects, and initiatives. This position reports to the IT Services Manager | ​WORK AUTHORIZATION REQUIREMENT: Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time. | WHAT YOU GET TO DO: Frontline Support & Hands-On Execution Serve as the primary escalation point for plant IT issues & projects — taking tickets, not just reviewing them and not just delegating work Troubleshoot and resolve hardware, software, network, and AV issues end-to-end Deploy, image, and configure Windows endpoints using Microsoft Intune Manage hardware lifecycle including procurement coordination, deployment, and retrieval for plant employees Maintain conference rooms, shared workstations, and production-floor IT equipment Provide hands-on support for manufacturing systems, printers, barcode scanners, shared kiosks, and MFP devices Team Leadership Supervise and mentor a team of Desktop technicians at the Warsaw plant Set daily priorities, manage ticket queues in Jira Service Management, and ensure SLA adherence Conduct regular 1:1s, provide coaching, and support career development for your team Own shift coverage and on-call scheduling for plant IT support hours Document technician performance and contribute to performance reviews Plant IT Operations Maintain the Warsaw plant IT asset inventory — accurately tracked from procurement through disposition Work with IT counterpart teams to manage local network closets, patch panels, switches, and Wi-Fi access points in coordination with the network team Respond to access requests and identity issues, working with corporate IT to resolve Entra ID / Active Directory issues Support onboarding and offboarding processes for plant employees, including hardware setup, account provisioning, and equipment retrieval Ensure endpoint compliance and patching health through NinjaOne RMM Maintain accurate SOP documentation and runbooks in Confluence for plant-specific IT procedures Collaboration & Communication Serve as the primary IT point of contact for plant operations, HR, and facilities leadership Escalate complex issues to the IT Manager with clear, well-documented context Participate in plant leadership meetings to surface IT risks and upcoming needs Coordinate with corporate IT on infrastructure projects, rollouts, and policy changes affecting the plant | WHAT YOU BRING TO THE TEAM: 5+ years of IT support experience, including at least 3+ years in a lead or supervisory capacity Proven ability to stay hands-on while managing a team — this role requires both Strong Windows 11 troubleshooting and endpoint management skills Experience with Microsoft 365 and Entra ID / Azure Active Directory Familiarity with endpoint management platforms (Intune, SCCM, or equivalent RMM tools) Experience with IT service management platforms — Jira Service Management Solid networking fundamentals: DNS, DHCP, VLANs, Wi-Fi, and basic switching Strong communication skills — able to explain technical issues clearly to non-technical stakeholders Ability to critical think and make decisions in a fast-paced environment Working Conditions Critical on-site presence (5 days a week), on-call/after-hours support as needed Fast-paced startup environment with hands-on leadership required. Mix of office, shop floor, and supplier engagement. Physical Requirements Must have the ability to lift up to 35 pounds. Must have the ability to stand, walk, and perform repetitive tasks for extended periods. | SALARY RANGE: The compensation for this position is the range Slate reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; work location; and other relevant business and organizational factors. Base Pay Range (Annual) $62,871.00 - $94,306.00 USD Annual WHY JOIN TEAM SLATE? At Slate, we’re fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles. Safety First Delight Customers One Team Relentless Improvement Fast, Frugal, and Scrappy Respectful Collaboration Positive Legacy WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE. Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at .