Platform Administration & Onboarding Coordinator

Job description

Operational back office role responsible for the day-to-day administration of a commodity trading and price discovery platform, participant onboarding, billing and financial administration. This role keeps the platform running smoothly behind the scenes — managing user accounts, static data, invoicing, onboarding documentation and participant communications — so the front office can focus on operating the platform and engaging with the market. Responsibilities Set up and maintain user accounts, access rights and participant profiles on the trading platform. Configure and maintain client static data and product static data (contract specifications, reference data, instrument listings). Log, track and manage incident and service request tickets from participants and internal teams, following defined escalation paths. Maintain operational documentation — user guides, runbooks, FAQs and known-issue logs. Manage the onboarding documentation workflow — eligibility checks, agreement packs, KYC/AML coordination with Compliance, access provisioning and training scheduling. Track the onboarding pipeline and participant status, maintaining accurate records and reporting progress against launch targets. Create and maintain onboarding checklists, runbooks and training materials. Process participant billing — generating invoices for membership fees, trading fees and data licensing charges in line with the commercial model. Track payment status, chase outstanding invoices and maintain accurate billing records. Reconcile platform-generated fee data against invoicing records and flag discrepancies. Support the preparation of financial reports and revenue tracking for the Steering Committee and Maintain CRM records, pipeline data and participant engagement logs on behalf of the front office teams. Coordinate participant communications — platform notices, scheduled maintenance alerts, release notes and newsletters. Prepare briefing packs, presentation materials and meeting packs for governance meetings and Steering Committee reviews. Provide general administrative support to the Market Development team — scheduling, document formatting and expense processing. Shared responsibilities with Middle Office Monitor surveillance alerts and flag anomalous activity when middle office capacity is unavailable. Perform daily data quality checks and produce operational reports as needed. Support rulebook and product specification maintenance. We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on. KNOWLEDGE, EXPERIENCE AND SKILLS We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly. 1–3 years in operations administration, client onboarding, billing/invoicing, platform support or a similar coordination role within financial services or technology. Experience with invoicing, accounts receivable or financial administration is desirable. Experience with user account management, KYC/AML documentation or ticketing systems is desirable. Highly organised with the ability to manage multiple workstreams and deadlines simultaneously. Strong written and verbal English communication skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM tools. Service-driven mindset — professional, accurate and responsive. Flexible and willing to work extended hours during go-live and critical platform events. If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway. Our Values Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values. Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are: METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done GROWTH MINDSET . This value enables us to be nimble to the changing realities and operate with a sense of urgency INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day. CUSTOMER CENTRIC. We are customer-centric in all that we do COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences. We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process, please inform us so we can make the necessary arrangements. Reward and benefits at Fastmarkets We believe in fair pay and benefits that support you both inside and outside of work. Through Fastmarkets Rewards, you'll have access to a range of core benefits and a flexible allowance, giving you the freedom to tailor your package to suit your lifestyle, wellbeing and financial priorities. We know that everyone's needs are different, so we've designed our benefits to support our diverse global team wherever they're based. Specific benefits may vary by country and role. You’ve read a little about us – now it’s over to you! If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day. It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great. Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets. Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 700 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Bulgaria, Finland and beyond.