Platform Engineer - NOC Level 2

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Canberra, ACT | Australian Citizens Only | Baseline Security Clearance Required Join NTT DATA and help support critical national infrastructure At NTT DATA , we deliver innovative technology and business solutions across cloud, networks, cybersecurity, applications, workplace, and managed services. As a global technology services leader, we're focused on helping our customers operate securely, efficiently, and reliably. We are seeking an experienced MS Engineer L2 (Platform) to join our Network Operations Centre (NOC) team in Canberra. In this role, you'll support and maintain complex platform infrastructure within a mission-critical, 24x7 operational environment, helping to ensure the reliability, availability, and performance of systems that support nationally significant services. This position is ideal for a platform engineer with strong experience across Windows and Linux environments, virtualization, automation, and infrastructure operations who thrives in a highly regulated and security-focused environment. What You'll Be Doing As an MS Engineer L2, you will be responsible for supporting, maintaining, and improving enterprise platform infrastructure across a managed services environment. Key responsibilities include: Investigating, troubleshooting, and resolving incidents and service requests within agreed SLAs Proactively identifying issues before they impact operations and driving timely resolution Planning, coordinating, and implementing infrastructure changes within approved change windows Monitoring performance, availability, and capacity across supported systems Supporting problem management activities and addressing recurring issues Developing and improving automation to increase efficiency and reduce manual effort Testing software releases, patches, and infrastructure upgrades Creating and maintaining technical documentation and operational procedures Supporting project delivery and operational handover activities Assisting with onboarding new environments into managed services support Mentoring Level 1 engineers and sharing technical expertise Operating within established security, compliance, and governance frameworks Participating in a 24x7 operational support and on-call environment Technical Environment You'll work across a modern enterprise platform stack including: Core Technologies Windows Server SOE Red Hat Enterprise Linux (RHEL) Active Directory Certificate Authority Domain Services DDI Management VMware VMware vSAN Cisco HyperFlex Data Platform Cohesity Tanium SFTP and utility server platforms Automation & DevOps Ansible Packer GitLab Infrastructure automation and orchestration Image build and deployment processes Monitoring & Observability LogicMonitor Infrastructure performance monitoring Availability management and proactive alerting Security & Access Management Active Directory integration Privileged Access Management (XTAM / Imprivata) Patch compliance and vulnerability remediation Security and governance frameworks Desirable Technologies Cisco Intersight Infrastructure-as-Code (IaC) Advanced Ansible development Hybrid infrastructure management What We're Looking For Essential Experience 3-5 years of experience supporting enterprise platform infrastructure Hands-on experience across Windows Server and Linux server environments Strong experience with virtualization technologies including VMware Experience supporting complex infrastructure deployments and production environments Experience managing change control processes and operational support activities Exposure to managed services environments and IT operational frameworks Experience with enterprise ticketing platforms, preferably ServiceNow Strong troubleshooting and problem-solving skills Ability to work effectively within a 24x7 operational environment Technical Skills Windows Server administration RHEL/Linux administration Active Directory services VMware and VMware vSAN Cisco HyperFlex Cohesity backup and recovery solutions Automation using Ansible and Packer GitLab version control and CI/CD processes LogicMonitor or similar monitoring platforms Infrastructure performance, capacity, and availability management Qualifications & Security Requirements Mandatory Australian Citizenship Baseline Security Clearance, or the ability to obtain one Recognised Diploma in Information Technology, Engineering, or a related discipline Highly Desirable Windows Server certifications or equivalent experience RHEL/Linux certifications or equivalent experience Active Directory expertise or certification Ansible and/or Packer certification or advanced practical experience VMware and virtualization certifications Experience with Privileged Access Management (PAM) solutions such as XTAM (Imprivata) Desirable Experience with ITIL, ISO27000, ISO9001, ISM, or related frameworks Success in This Role You will bring: Strong situational awareness and operational discipline Excellent communication and stakeholder management skills A proactive approach to incident response and risk management The ability to make sound decisions in high-pressure situations A commitment to safety, compliance, and service excellence Mentorship capabilities and a collaborative mindset Why Join NTT DATA? Work on nationally significant infrastructure and services Access global expertise, technology, and career pathways Join a collaborative and highly skilled engineering team Gain exposure to modern platform, virtualization, automation, and security technologies Grow your career within a leading global managed services organisation Apply Now If you're an experienced Platform Engineer looking to work in a complex, enterprise-scale environment where reliability, automation, and operational excellence matter, we'd love to hear from you. Join NTT DATA and help deliver critical services that make a real impact. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us .