Platform Engineer - Palantir

Forward-Deployed Engineer (Palantir Foundry / AIP) – Echo Role Summary & Mission The FD Echo is the sustainability engine of the Palantir Center of Excellence. Where FD Delta builds, and FD Partner drives value, FD Echo ensures what has been built continues to deliver — at scale, reliably, and with growing business adoption over time. This role takes ownership of solutions at productionalization and is responsible for preventing capability atrophy: the gradual degradation of value that occurs when solutions are not sustained, evolved, or embedded into business operations. FD Echo is a distinctive and critical role that blends technical depth with operational and enablement skills. It is the right fit for engineers who are energized by making things last, not just making things work. This is a Forward Deployed role, so travel is expected. The range is between 10-30% (2-6 nights/month) on average, with some periods being higher and some periods being lower. Key Responsibilities Partner with FD Delta’s on productionalized solutions and assume ownership of sustainability, ongoing performance, and business uptake. Develop and maintain Productization & Lifecycle Management plans for all solutions under ownership — including versioning, dependency management, and sunset criteria. Monitor solution health metrics via Palantir Foundry observability tooling and AIP Observability; identify degradation signals and initiate tuning cycles proactively. Partner with business unit teams to drive user adoption, build user confidence, and identify expansion opportunities within productionalized capabilities. Build and maintain enablement materials — documentation, training guides, reusable templates — to reduce reliance on CoE engineering resources over time. Support the Recurring Value Realization process for assigned use cases, including preparation of Realization Dashboards and Value White Papers in partnership with the Value Partner. Identify scalability constraints and feed architectural insights back to FD Delta and the Platform Leads to inform future development standards. Support deployment and release management activities in coordination with the Platform Team. Required Skills & Competencies Platform Enablement Layer (Primary) Deep familiarity with Palantir Foundry operational tooling — monitoring, observability, pipeline health, and lifecycle management Experience with productization practices: release management, versioning, dependency tracking, and operational runbooks Ability to configure and interpret AIP Observability and Evals tooling to assess agent performance over time Business Value Layer (Supporting Depth) Strong enablement and documentation skills — able to translate complex technical systems into accessible user-facing materials Change management sensibility — understands what drives and blocks adoption, and can design lightweight interventions to improve uptake Ability to engage with business stakeholders to gather feedback, communicate changes, and build trust in production systems Experience 2–10+ years of experience in software engineering, platform operations, or technical product management Experience in highly regulated industries (insurance, finance, healthcare) is a strong plus Prior experience with Palantir Foundry or comparable enterprise data platforms preferred Bachelor's or Master's degree in Business, Finance, Accounting, or related business field Optional: Bachelor's or Master's degree in Computer Science, Engineering, or related technical field Success Metrics / KPIs Capability Uptime and Reliability Adherence to service level agreements for productionized solutions, with a target of 99% or higher uptime Adoption Growth Month-over-month growth in active users across owned capabilities Value Realization Continuity Percentage of assigned use cases completing recurring value realization cycles on schedule Atrophy Rate Number of productionized capabilities requiring emergency remediation or rollback Enablement Coverage Percentage of productionized solutions supported by current documentation and training materials Key Interactions / Stakeholder Map FD Delta (Forward-Deployed Delta) Relationship: Receive Handoff Interaction: Participate in deployment readiness reviews and transition planning FD Partner (Forward-Deployed Partner) Relationship: Report and Escalate Interaction: Communicate adoption blockers, value realization progress, and atrophy risks Platform Lead Relationship: Collaborate Interaction: Coordinate on deployment support, monitoring configuration, and infrastructure escalations Business Unit Users Relationship: Own Relationship Interaction: Drive adoption enablement, facilitate feedback loops, and deliver training Value Partner Relationship: Joint Delivery Interaction: Partner on recurring value realization reporting and dashboarding Enterprise Architecture Relationship: Consult Interaction: Engage on scalability and sustainability architecture reviews Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting . Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy . Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice . Welcome, your new opportunity awaits you.