Platform Engineer, Spa and Leisure Technologies

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do. Platform Engineer, Spa and Leisure Technologies The Platform Engineer, Spa & Leisure is responsible for the technical ownership, engineering, integration, support, and lifecycle management of the Spa, Wellness, Membership, and Leisure technology platforms across Four Seasons Hotels and Resorts. This role reports to the Director, Hotel Information Systems and acts as the primary technical subject matter expert for assigned platforms, ensuring system reliability, security, performance, scalability, and alignment with business and enterprise technology standards. The Platform Engineer partners closely with business stakeholders, vendors, infrastructure teams, security teams, and hotel technology teams to deliver platform enhancements, upgrades, integrations, and innovative guest-facing solutions. The successful candidate combines strong application engineering expertise with operational knowledge of hospitality and leisure technologies and is passionate about driving continuous improvement through technology. What You’ll Be Doing: Platform Ownership & Engineering Serve as the technical owner for Spa, Wellness, Membership, and Leisure technology platforms. Define and maintain platform roadmaps in collaboration with business and technology stakeholders. Ensure platform performance, availability, scalability, and security standards are met. Manage platform configuration standards, environments, and technical documentation. Evaluate new product capabilities and determine technical suitability for Four Seasons. Establish and maintain technical governance for assigned platforms. Systems Integration & Architecture Design, document, and support integrations between Spa, PMS, POS, CRM, Loyalty, Payments, Finance, and other enterprise platforms. Collaborate with enterprise architecture and integration teams to ensure alignment with technology standards. Analyze system interfaces, data flows, dependencies, and integration performance. Support API management, middleware solutions, and integration troubleshooting. Participate in architecture reviews and technology assessments. Platform Lifecycle Management Lead technical planning and execution of platform upgrades, releases, enhancements, and migrations. Manage platform environments including sandbox, testing, training, and production instances. Review vendor roadmaps and assess impacts of product releases. Coordinate testing and deployment activities with hotels, business teams, and technology teams. Support new hotel openings, conversions, and major renovation projects from a systems perspective. Vendor Management Manage relationship with Book4Time and other third-party vendors. Influence product roadmap and advocate for enhancements. Coordinate with system integrators and third-party vendors. Act as escalation point for critical platform issues. Reliability, Support & Operations Act as first level of support for complex platform-related issues. Troubleshoot application issues, integration failures, performance concerns, and system outages. Work with vendors to resolve incidents and identify root causes. Monitor system health, service levels, and platform performance trends. Maintain known issue repositories and technical knowledge bases. Ensure service continuity and support operational excellence across all properties. Security, Compliance & Risk Management Partner with Cyber Security and Infrastructure teams to ensure compliance with corporate standards. Support PCI, privacy, audit, and regulatory requirements where applicable. Evaluate platform vulnerabilities and remediation recommendations. Participate in risk assessments and technical reviews. Ensure secure management of integrations, credentials, and data exchanges. Innovation & Continuous Improvements Identify opportunities to improve operational efficiency through automation and technology enhancements. Research emerging technologies within hospitality, wellness, and membership industries. Recommend innovative solutions that enhance guest experiences and operational effectiveness. Drive continuous improvement initiatives across assigned platforms. Other Perform other duties as requested by management. What You Bring: 5+ years of experience supporting enterprise business applications. 3+ years of experience in platform engineering, systems administration, application management, or technical product ownership. Managing SaaS and cloud-based solutions. Troubleshooting integrations, APIs, and data exchange processes. Working with software vendors and technical implementation partners. Knowledge of Book4Time or comparable Spa & Wellness management platforms is preferred. Experience within hospitality, leisure, wellness, club, or membership operations. Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or related field. Equivalent combination of education and experience will be considered. Microsoft, cloud, integration, or platform-related certifications are considered an asset. ITIL Foundation certification preferred. Agile Methodology certifications preferred. Platform Engineering and Application Management. Ability to understand, document, and support system integrations and enterprise data flows. Technical troubleshooting, root cause analysis, and issue resolution. Systems implementation, upgrade, and lifecycle management. Knowledge of application security, compliance, and governance principles. Project management methodologies; ability to deliver projects and tasks on time. Key Skills/Who You Are: Communication Writes and speaks clearly, is concise and easy to understand. Effectively translates/explains technical requirements to business stakeholders. Delivers complex messages clearly and with sensitivity to others needs, cultures, background and knowledge. Contributes meaningfully and concisely to meetings and discussions. Clarifies issues to ensure understanding, listens attentively and asks follow up questions. Reviews written work for accuracy, tone and grammar. Delivering Results Detail oriented, self-motivated and innovative. Takes pride doing a good job, works hard, stays focused and does what it takes to meet goals and objectives. Gets clear on exactly what is required, knows when and how to ask for help and support. Consistently looks for feedback to drive performance improvement. Shows initiative, looks for changes or improvements in own work area and shows willingness to take on new responsibilities. Overcomes obstacles without “ruffling feathers” and doesn’t give up easily even in the face of tough challenges. Delivers on promises and can be trusted to do what they say they will do. Tackles unforeseen problems and challenges with energy and persistence. Is prepared to go outside own area and work cross functionally to help resolve issues. Actively seeks knowledge and skills to improve performance and continuously reviews own progress against goals and objectives. Ability to work under pressure and meet various deadlines in a fast-paced environment. Flexibility and Adaptability Responds enthusiastically and positively to changing needs and requirements. Actively supports and participates in new programs, processes and ways of working. Remains calm when things do not go as planned, or when plans or priorities change. Is able to multi-task and handle multiple assignments and priorities. Is open to trying new things and shows a willingness to change own ideas and perceptions. Readily accommodates unforeseen changes in day-to-day work to deal with a situation or to reach a goal and understands the need for flexibility in response to evolving circumstances. Able to effectively handle multiple conflicting priorities. Excellent people skills; ability to participate on multi-disciplinary work teams. Creative and Innovative Keeps current with new approaches, relevant information, best practice industry standards and research. Displays curiosity and imagination, is open minded and appropriately challenges the status quo Easily adapts to new opportunities and is able to make things happen quickly and effectively. Is always looking for ways to improve things and achieve better results in the context of own work situation. Is open to trying new and different processes and experimenting with new ideas and ways of doing things. Shares own ideas and actively supports others when they come up with innovations and improvements. Objective Problem Solving Analytical, organizational and problem-solving skills. Knows when and how to ask for help and advice, is open to new ideas from others. Is comfortable discussing potential problems and sharing perspectives, observations and concerns with colleagues and Managers. Uses previous knowledge, experience and intuition to identify the root cause of a problem and has solutions in mind when addressing and discussing problems with others. Breaks down problems into their component parts and identifies links between them using logic and analysis. Influencing Uses positive language, builds rapport to establish credibility and emphasizes benefits which will appeal to the individual/audience. Key Technology Knowledge Excellent experience and knowledge of Microsoft Excel, Word, MS project and Visio. Knowledge of Hotel applications (PMS, POS, SPA application, etc) is an asset. Knowledge Payment gateways is an asset. Salary Range: $100,000 – $120,000 CAD This role will be a Hybrid working model, which will require 3 days per week at our temporary 20 York Mills Road, Toronto, Ontario location with travel, as needed, to our the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.