Platform Engineer - Training & Customer Experience Systems

Job description

Securonix is leading the transformation of cybersecurity by helping organizations stay ahead of modern threats. Security teams are no longer constrained by data or tools. They are constrained by speed, clarity, and confidence. Securonix was built to close that gap. Our mission is to enable security teams to decide and act faster across the entire threat lifecycle. The Securonix Unified Defense SIEM is the industry’s first platform powered by agentic AI and designed with a human-in-the-loop philosophy. It unifies detection, investigation, and response in a single system. Advanced UEBA delivers deep behavioral insight across users, entities, and data. Native threat intelligence continuously enriches detections and investigations with real-world context. AI reinforces every layer of the platform while keeping accountability with the security team. Built cloud-native for scale and performance, the platform enables real-time analytics, deep investigation, and automated response without compromise. Analysts gain faster access to relevant signals. Investigations move from days to minutes. Response becomes consistent and measurable. The result is a CyberOps experience that scales as threats evolve. Securonix is recognized as a six-time Leader in the Gartner Magic Quadrant for SIEM and a Customers’ Choice on Gartner Peer Insights. The company has been featured by leading publications including WIRED, Dark Reading, and Fortune for its innovation and leadership in security operations. Organizations rely on the platform for always-available data, rapid search and investigation, continuously updated threat content, and a fully integrated Threat Detection, Investigation, and Response experience. Backed by Vista Equity Partners, one of the world’s leading enterprise software investors, Securonix benefits from deep operational expertise and a long-term commitment to innovation and growth. This partnership strengthens our ability to scale the platform, accelerate product execution, and support customers as their security needs evolve. With more than 1,000 customers worldwide, including a meaningful portion of the Fortune 100, Securonix operates at global scale. Our ecosystem of partners and managed security service providers extends that reach, helping organizations deploy and operate with confidence wherever they do business. What drives us is how we work. We win as one team. We operate with trust, respect, and shared accountability. We are customer driven. Innovation is guided by real security challenges and measurable outcomes. We act with agility. Change is constant, and we stay aligned on purpose while adapting fast. That focus is how Securonix helps organizations move from reactive security to proactive, autonomous operations. Position Summary: We are seeking a Platform Engineer to own and evolve the systems that power Securonix’s customer education and community experience. This includes training delivery platforms, hands-on lab environments, and integrations across identity, support, and community systems. This role sits at the intersection of DevOps, platform engineering, and customer experience. You will be responsible for ensuring reliability, scalability, and seamless integration across multiple systems that directly impact customer engagement. Key Responsibilities: Own the end-to-end reliability and performance of the training and lab platform Manage and improve hands-on lab environments aligned with product releases Design and maintain automation for provisioning, deployment, and operational workflows Build and manage infrastructure as code for scalable environments Support and troubleshoot integrations across systems such as: Identity platforms (OIDC/SAML-based authentication) Support systems (Zendesk, JIRA, or similar) Community and knowledge platforms (Gainsight or similar) Diagnose and resolve complex issues across frontend, backend, and infrastructure layers Improve CI/CD pipelines to increase deployment speed and reliability Implement monitoring, logging, and alerting for production systems Partner with product, support, and engineering teams to improve platform experience Identify bottlenecks and drive continuous improvements in systems and processes Required Skills & Experience: 5+ years in DevOps, Platform Engineering, or Software Engineering roles Strong experience with cloud platforms (Azure, AWS, or GCP) Experience with infrastructure as code (Terraform, CloudFormation, or similar) Experience building and maintaining CI/CD pipelines (GitHub Actions, Jenkins, or similar) Strong scripting/programming skills (Node.js, Python, or similar) Experience troubleshooting distributed systems and production issues Working knowledge of Linux/Unix systems Experience with API integrations and debugging Preferred Qualifications: Experience with Azure services (Functions, Static Web Apps, App Services, Storage) Familiarity with identity and authentication systems (OIDC, SAML, CIAM) Experience with customer-facing platforms (LMS, Support Portals, Community Systems) Experience with containerization (Docker, Kubernetes) Experience integrating systems like Zendesk, Gainsight, or similar platforms What Success Looks Like in This Role: Training environments are reliable, scalable, and aligned with product releases Customer-facing systems (training, support, community) operate seamlessly together Issues are proactively identified and resolved before impacting customers Manual processes are automated and operational overhead is reduced Platform improvements directly enhance customer experience and engagement Benefits: As a full-time employee with Securonix, you will be eligible for the following employee benefits: Health Insurance with a total sum insured is INR 7,50,000 Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law Personal Accident with total sum insured is INR 10,00,000 Term Life Insurance with a sum assured for employees is 5 times fixed base pay is covered. Securonix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.