Platform Engineering Manager

Job description

**Our Mission** Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across 200+ specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. **Your Impact on our Mission** At Zocdoc, you’ll lead the teams building and maintaining the developer-facing platforms, tooling, and shared services that accelerate Zocdoc’s engineering organization — owning the systems, abstractions, and workflows that directly ensure we deliver healthcare to millions of patients with speed, confidence, and reliability. As an Engineering Manager on the Platform Engineering team, you'll lead one or more teams of engineers responsible for building and maintaining the developer-facing platforms, tooling, and shared services that accelerate every engineering team at Zocdoc. This is a high-impact role within the Infrastructure organization. You'll own the delivery, health, and performance of your teams — ensuring they consistently ship high-quality work that reduces friction, improves developer confidence, and strengthens the reliability of our platform ecosystem. Working closely with Platform Engineering leadership and cross-functional partners, you'll translate platform strategy into clear team plans and drive execution on the systems, abstractions, and workflows that power Zocdoc's engineering. You'll also be a hands-on technical leader. You'll maintain a deep understanding of your teams' owned systems and architecture, perform code reviews on the highest-impact work, and coach engineers on effective use of modern development tools — including AI-assisted development — to drive higher velocity and quality. Your work will ensure that your teams' corner of the platform is well-built, well-adopted, and well-operated. **You'll enjoy this role if you are...** - A technically-grounded engineering leader who remains deeply connected to architectural details while empowering teams to drive high-impact delivery. - Driven by the unique challenges of healthcare infrastructure, where system reliability, privacy, and performance are fundamental to patient outcomes. - A champion for the developer experience, dedicated to crafting platforms and abstractions that accelerate engineering velocity, safety, and productivity. - Genuinely invested in the growth of talent and the cultivation of an inclusive environment built on technical excellence, trust, and accountability. - Expert at navigating organizational ambiguity, translating broad strategy into actionable priorities, and driving consistent execution across teams. **Your day to day is...** - Lead and cultivate high-performing Platform Engineering teams by setting unambiguous expectations and providing direct, actionable feedback that drives individual growth. - Own the delivery of the team's roadmap, translating broad platform strategy into concrete priorities and actionable milestones that ensure consistent execution. - Maintain deep technical involvement in system architecture, ensuring our platforms are high-quality, scalable, and fundamentally aligned with evolving organizational requirements. - Perform rigorous reviews of high-impact code, utilizing these interactions as critical coaching opportunities to elevate technical excellence across the team. - Empower teams to effectively leverage modern development tools — including AI-assisted development — to drive meaningful improvements in engineering velocity and output quality. - Guarantee the reliability and operational health of owned systems, fostering healthy on-call practices and driving rapid incident detection and resolution. - Collaborate closely with engineering leadership and cross-functional partners to build alignment on platform strategy and manage complex technical dependencies. - Actively participate in the recruitment and hiring process to build a diverse, technically strong team that consistently raises the bar. - Proactively identify and dismantle blockers, ensuring teams remain relentlessly focused on delivering high-impact developer outcomes. - Cultivate an inclusive team culture built on experimentation, trust, and a shared commitment to continuous improvement and technical accountability. **You'll be successful in this role if you have...** - 7+ years of experience in Platform, Infrastructure, or Software Engineering, including 2+ years of dedicated leadership in guiding high-performing technical teams. - Hands-on expertise in building and scaling developer platforms, CI/CD ecosystems, and shared services that fundamentally improve engineering velocity. - A strong technical foundation in distributed systems and cloud infrastructure (AWS preferred), with a deep understanding of modern software delivery practices. - Sound technical judgement, including the ability to guide architecture, system design, and maintain a relentlessly high bar for quality and reliability. - Demonstrated success in coaching and developing engineers across career stages, providing the direct feedback necessary to cultivate technical excellence. - Proven ability to translate broad strategy into actionable priorities, driving consistent team execution and maintaining a high degree of accountability. - A deep passion for the developer experience, treating platforms and productivity tooling with a product-centric mindset to empower engineering teams. - Comfortable navigating organizational ambiguity and adapting execution plans to ensure teams remain relentlessly focused on high-impact results. - A clear and proactive communicator capable of building alignment and influencing both technical and non-technical stakeholders across the organization. **REMOTE** - Flexible work environment - Unlimited Vacation***(if salaried) /*** Competitive PTO ***(if hourly)*** - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Employee Resource Groups and ZocClubs to promote shared community and belonging Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity. Remote Base Salary Range $210,000—$270,000 USD **About us**Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our [six core values](https://www.zocdoc.com/about/careers-list/). Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - *Together, Not Alone*, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. 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