Platform Operations Specialist

Job description

### **A****BOUT TIDE** At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. **Tide facts:** - Tide is available for UK, Indian, German and French SMEs - Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly - Over $300 million raised in funding - Over 2,800 Tideans globally - Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 - We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ### **ABOUT THE TEAM:** You will become part of a dedicated and dynamic team that drives Tide's market success in Germany. The Tide Germany team is in an exciting growth phase and unites experts with profound knowledge in the fields of financial services, technology, and local market understanding. As part of this expanding team, you will receive the unique opportunity to help shape Tide's presence in Germany and jointly deliver innovative solutions for small businesses. Partner Credit Services is Tide's SME loan platform. By collaborating with credit partners, Partner Credit Services connects business owners with the appropriate financing – for founders who want to take their business to the next level, for entrepreneurs who are holding their own in a difficult market, and for executives who want to adapt their strategy. ### ABOUT THE ROLE: - As a Senior Platform Operations Specialist, you will be the operational backbone of Tide's SME loan platform and the bridge between our sales, product, and engineering teams. Our platform works to match business owners with the most appropriate lenders for their finance applications, and its performance depends on the integrations behind it working reliably and converting effectively. - You will own platform-driven revenue and the relationships with the lenders integrated into it. That means knowing our conversion numbers better than anyone, spotting where the platform is leaking value, and turning that insight into product changes and new initiatives that grow revenue and improve the customer experience. It also means owning the operational detail - monthly revenue reconciliation, incident response, and the reporting that leadership relies on to make decisions. ### YOUR RESPONSIBILITIES INCLUDE: - **Revenue Ownership:** You own the performance of platform-driven revenue and will play a key role in us achieving the revenue target. - **Lender Relationship Management:** You work hand-in-hand with the partnerships team to manage day-to-day relationships with the lenders integrated with the platform and work with them to improve conversion, decisioning and payout performance. - **Platform Improvement:** You identify any areas of focus, build the case for change, and work with Product and Engineering to turn those ideas into shipped improvements. - **Revenue Reconciliation:** You support the monthly reconciliation of all platform and sales revenue, ensuring accuracy and resolving discrepancies with lenders and Finance. - **Reporting and Insight:** You report and present platform performance from our Salesforce CRM to the commercial team and senior stakeholders, with a clear view of what is driving the numbers. - **Dashboards and Tracking:** You build effective dashboards and performance tracking tools that guide business decisions rather than just describe the past. - **Process Optimisation:** You identify and implement process improvements that increase operational efficiency and conversion rates. - **Incident Management and Resolution:** You monitor, diagnose and troubleshoot complex platform issues, drive them to resolution with Product and Engineering, and support post-incident reviews and root cause analysis. - **Cross-functional Collaboration:** You work closely with Sales, Product, Engineering, Partnerships, Finance and Member Support to keep the platform commercially and operationally healthy. ### WHAT WE ARE LOOKING FOR: - At least 4 years of experience in a platform operations, revenue operations or business operations role, ideally within financial services, lending or fintech. - Strong Salesforce CRM skills - you can build reports and dashboards, understand the underlying data model, and maintain data quality without waiting for someone else to do it. - Experience working directly with Product and Engineering teams: writing clear requirements, prioritising, and a basic understanding of how integrations and APIs behave in practice. - Comfortable diagnosing and troubleshooting operational and technical issues, and running or supporting root cause analysis. - Highly numerate and analytical, with strong attention to detail - reconciliation accuracy matters in this role. - Excellent communication skills, able to influence lenders, internal stakeholders and senior leadership with equal credibility. - Fluent **German and English** are a must. - A proactive, self-motivated approach, always working backwards from the goal to ensure effective implementation. - Strong problem-solving skills and the ability to work effectively through ambiguity and competing priorities. ### WHAT YOU’LL GET IN RETURN: - DeutschlandTicket - Urban Sports Club Membership M - 25 days paid vacation per year - Additional 3 days paid leave for voluntary work or further education - We invest in your professional development with a dedicated budget - Extended parental leave - 4 weeks sabbatical (after 3 years of tenure) - Mental health support through Plumm - One-time home office budget ### TIDEAN WAYS OF WORKING At Tide, we champion a **flexible workplace** model thatsupports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. ### TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. *At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.* **Disclaimer** *It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:* - *Tide does **not** charge any fees at any stage of the recruitment process.* - *All official Tide job opportunities are listed exclusively on our [**Careers Page**](https://www.tide.co/careers/) and applications should be submitted through this channel.* - *Communication from Tide will only come from an official **@tide****.co** email address.* - *Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.* *If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [talent@tide.co](mailto:talent@tide.co) Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.* **Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our [AI Policy](https://assets.ctfassets.net/3h69mkdgxn20/5MFtWSdG8YLKq3jZkK52NY/3f18633073e6cdbd03bba4b9791c64f4/Using_AI_throughout_the_Hiring_Process.pdf).** **Your personal data will be processed by Tide for recruitment purposes and in accordance with* *[Tide's Recruitment Privacy Notice](https://assets.ctfassets.net/3h69mkdgxn20/30JAUcDJMlaCwUKt4zoW0j/dd541981a67b6838d6e54537704bc8aa/Tide_Recruitment_Privacy_Notice_Job_Post_Version.pdf)**.**