Platform Owner IT Support, ITSM & ServiceNow Platform (m./f./div.)

Job description

Own IT Support services, ITSM processes and the ServiceNow platform to drive standardized, efficient and scalable service delivery. Own and govern the global IT Service Desk, ensuring service quality, operational excellence, and continuous improvement. Own ServiceNow Product & Platform to drive the roadmap, governance, and continuous improvement of the platform. When needed perform minor ServiceNow admin/configuration activities. Manage and improve ITIL-based ITSM processes to match the context of the company needs with focus on business benefits. Translate business requirements into solutions by collaborate with business stakeholders, IT teams, and external partners to ensure effective service management capabilities and ServiceNow solutions. Manage and govern an offshore supplier and development team, via SLAs, KPIs, roadmap and service reviews and secure continuous improvement initiatives. ServiceNow Certified System Administrator (CSA) ITIL Foundation 5+ years Product Owner / ITSM leadership experience Experience managing offshore sourcing vendors Strong stakeholder and supplier management Excellent English communication skills Keenfinity benefits includes: ⚖️ Flexible work conditions (Flex Schedule, FlexTime, 2 days of HO) 🧑‍⚕️ Health Insurance and Medical office on site (nutrition, psychology, physiotherapy and general clinic) 🍽️ Canteen 🅿️ Free parking lot 🏋️ Sports and health related activities (gym) 📚 Training opportunities (i.e., technical training, foreign languages training) & certifications 📈 Opportunities for career progression and continuous professional development 🌐 Exchange with colleagues around the world 💲 Access to great discounts in partnerships and products 🌍All our positions are open to people with disability ---- At Keenfinity we don’t just build innovative solutions — we shape a smarter, more connected world through technology. We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self. Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better. The Keenfinity Group delivers professional communication and security solutions that connect and protect people and assets. Following its carve-out from the Bosch Group in mid-2025, it operates as independent company within the portfolio of European investment firm Triton. The Group’s four Businesses include Audio delivering professional communication products of the globally renowned brands Bosch, Electro-Voice, Dynacord, RTS and Telex, IQSIGHT Video Systems, Radionix Intrusion & Access, and KEENFINITY Electronics Manufacturing Services (EMS). In fiscal year 2025, the group generated revenues of over €1 billion and employed approximately 4,000 people across more than 40 countries.