Platform Reliability Engineer, Azure

Job description

Wellfit is the dental industry’s **fintech solution**, breaking down financial barriers so patients, providers, employers, and payors can all access better care. As a healthcare fintech innovator, we’re transforming the patient journey and redefining what’s possible in dental care. **About Wellfit** Wellfit is the dental industry’s fintech solution, breaking down financial barriers so patients, providers, employers, and payors can access better care. As a healthcare fintech innovator, we are transforming the patient journey and redefining what is possible in dental care. Today, Wellfit supports a growing production platform serving **1,100+ offices** and processing **$1.5B+ in annual transactions**. As we continue to scale, reliability, observability, alerting, and production readiness are critical to how we support our customers and deliver with confidence. **About the Role:**We are seeking a hands-on **Platform Reliability Engineer, Azure** to help strengthen the reliability, visibility, and operational maturity of our Azure-based platforms. This role is ideal for someone who enjoys working directly in Azure, improving production systems, troubleshooting issues across infrastructure and application layers, and building practical monitoring and alerting solutions that help teams respond faster and operate more confidently. You do not need to be an expert in every part of the stack on day one. We are looking for someone with strong Azure experience, solid troubleshooting instincts, a DevOps/reliability mindset, and the ability to collaborate closely with engineering teams across systems, services, and applications. **What You’ll Do** • Own and improve monitoring, alerting, and observability across Azure-based production systems. •Work directly in Azure Monitor, Application Insights, App Services, logs, metrics, traces, and related Azure tooling to troubleshoot reliability and performance issues. • Build and refine practical alerting workflows, including Sev0/Sev1 alert routing, escalation paths, and runbook integration. • Create and maintain clear, actionable runbooks that help on-call engineers respond confidently to production incidents. • Partner with engineering teams to investigate issues across infrastructure, configuration, deployments, services, and application behavior. • Support release readiness by improving visibility into critical Azure resources before, during, and after production deployments. • Build and maintain dashboards in tools such as Grafana, Azure Monitor, Application Insights, or similar observability platforms. • Help configure incident routing integrations, including Slack/webhook-based alert delivery to the appropriate team channels. • Automate repeatable operational tasks using PowerShell, Logic Apps, Azure tooling, or similar workflow automation methods. • Contribute to RCA documentation, incident follow-up, reliability improvements, and operational playbook development. **What We’re Looking For**• Hands-on experience supporting production systems in Azure. • Strong working knowledge of Azure App Services, Azure Monitor, Application Insights, and Azure production troubleshooting. • Experience with DevOps, cloud operations, site reliability, platform engineering, or production support in a hands-on environment. • Strong troubleshooting instincts and the ability to work through ambiguous production issues. • Comfort working across logs, metrics, traces, alerts, configurations, deployments, and service dependencies. • Ability to collaborate with software engineering teams across the stack, including .NET, Angular, SQL, APIs, and cloud services. • Experience building or improving dashboards, alerts, runbooks, incident workflows, or operational playbooks. • Working knowledge of scripting or automation, preferably with PowerShell, Logic Apps, CLI tooling, or similar technologies. • Clear communication skills with the ability to document findings, explain issues, and drive follow-through after incidents. • A high-ownership mindset with the ability to create structure, improve processes, and operate effectively in a fast-moving environment. **Preferred Experience**• Azure certifications. • Grafana, Prometheus, DataDog, Dynatrace, or similar observability/APM tools. • Slack integrations, webhooks, Logic Apps, or incident routing workflows. • Azure Front Door, CDN, Function Apps, WebJobs, Service Bus, Event Hub, Event Grid, SQL Pools, App Service Plans, or related Azure services. • Experience in healthcare, fintech, payments, or other high-availability environments. • Experience in startup, SMB, or scale-up environments where ownership is broad and hands-on. **What Success Looks Like**• You understand how production systems are monitored, where alerting gaps exist, and how to improve them. • You can work directly in Azure to investigate issues, improve visibility, and support reliable operations. • You build practical runbooks, dashboards, and alerting workflows that teams actually use. • You collaborate well with engineers, ask strong troubleshooting questions, and help drive issues to resolution. • You bring ownership, curiosity, and a builder mindset to a growing platform environment. **Why Wellfit**• Make an Impact: Your work will directly strengthen the reliability of a fast-growing healthcare fintech platform supporting 1,100+ offices and $1.5B+ in annual transactions. • Build and Own: This is a high-impact role where you will help shape how we monitor, operate, and scale production systems. • Work Flexibly: Hybrid model based in Dallas with 3 days per week in office. • Comprehensive Benefits: Full medical, dental, vision, generous PTO, bonus eligibility, and 401(k) matching. • Fast-Growth Environment: A rare opportunity to grow with a profitable startup on a national trajectory.