Player Assistant - Starter

Job description

Club Location: Ocotillo Golf Club - Chandler, AZ Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. PART TIME As the first point of contact on the tee, the Golf Course Starter plays a key role in setting the tone for the guest experience. You are responsible for ensuring a smooth, welcoming, and organized start to every round — while embodying the values of anticipating needs, creating connections, and elevating the experience. On the job: Guest Experience & Communication Greet each group warmly and enthusiastically, offering a positive and confident first impression of the course Clearly communicate daily course rules, cart restrictions, and pace of play expectations with a helpful and friendly tone Provide information about course layout, facilities, restrooms, and any relevant updates for the day Anticipate questions or needs and offer assistance before it’s asked for — going above and beyond to make players feel prepared and supported Create a memorable, personal moment by learning and using guest names when possible Tee Management & Flow of Play Maintain an accurate and updated tee sheet, ensuring visibility of all groups and player whereabouts Organize and cue groups to the first tee, keeping the flow smooth and timely by having one group on deck and one group on the tee Pair up groups when needed to maintain foursomes and maximize pace and efficiency Monitor tee start times and communicate any delays, issues, or gaps in play to the Golf Shop and Player Assistants Keep the first tee running efficiently while maintaining a calm and welcoming presence On-Course Support & Oversight Periodically tour the golf course to monitor pace of play and assist guests as needed Gently remind players of pace expectations and cart rules when appropriate — always with respect and courtesy Communicate with Player Assistants and Golf Shop to address delays or support needed on the course Assist with special needs or requests from players and take ownership of resolving any on-course concerns Team Collaboration & Course Presentation Coordinate daily activity and course setup with the Golf Shop and Guest Services teams Provide accurate updates on tee times, pace issues, or guest feedback to management Ensure the starter area is clean, organized, and professionally presented at all times Perform other duties as assigned by the Head Golf Professional or Golf Operations Manager Team Member Lifestyle Perks! Medical, mental health, dental and vision insurance Life Insurance Accident & Critical Illness Insurance Pet Insurance Paid time off 401(k) plan and match Holiday pay Food & Beverage discounts throughout portfolio Golf benefits Employee assistance program Career Growth Flexible Schedules Development Opportunities Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.