Player Experience Intern

Job description

At Sorare, we want to hire passionate and innovative people! Are you looking for an empowering environment to grow professionally and personally? Join us in this tremendous adventure! OUR MISSION Sorare is a fantasy sports gaming experience and marketplace featuring officially licensed digital player cards. With Sorare you build legacy teams – buying, selling, collecting and trading player cards -- and compete with them in free-to-play fantasy games to win rewards week over week and season over season, just like a professional sports owner. Sorare is revolutionizing digital sports fandom, and now has over 5 million users across 180 countries. More than 300 iconic teams, clubs, and organizations including the Premier League, La Liga, Bundesliga, MLS, NBA, NBPA, MLB, MLBPA, and many others have partnered with Sorare to build the next sports entertainment giant. OUR JOURNEY Sorare was founded by Nicolas Julia and Adrien Montfort in 2018 in Paris to bring sports fans across the globe closer to the players, teams, and leagues they love. With 60-plus employees in France, Sorare is one of Europe’s fastest-growing startups and recently raised a $680 million Series B funding round from world-class investors including SoftBank, Accel, and Benchmark. Sorare also has athletes Serena Williams, Zinedine Zidane, Rio Ferdinand, Antoine Griezmann, Gerard Piqué, Blake Griffin, and Rudy Gobert among its investors, ambassadors, and advisors. OUR VALUES - Own your game: Think and act like an owner, and expect your teammates to do the same. You are an “entrepreneur” empowered to make decisions and own the outcomes. - Build with the fans, and for the fans: Have an obsession for high-quality user experiences. Engage our community with transparency to build trust and learn from the fans to deliver effective changes. - Win as a team: We are all in this together as one team, win or lose. Inspire your teammates to always be better. Please note that Sorare is a hybrid work company; employees are required to be in office 3 days a week. We're looking for a Player Experience Intern to join our team for a 6-month internship. As a Player Experience Intern, you'll be the voice of our players and one of the first people they interact with when they need help. You'll work closely with our Player Experience team to resolve player issues, investigate account concerns, and ensure every player has a positive experience. This is a unique opportunity to gain hands-on experience supporting a passionate global community of football and sports fans, develop strong customer operations skills, and collaborate closely with Product, Engineering, and Operations teams to deliver an exceptional player experience. WHAT YOU'LL DO: - Support players through our ticketing platform, providing thoughtful, accurate, and empathetic assistance - Investigate account-related issues using internal tools and administrative systems - Help players resolve questions related to gameplay, accounts, payments, trades, and platform features - Escalate complex issues to internal teams when needed and help ensure timely resolution - Identify bugs, recurring issues, and player pain points, and communicate them clearly to the relevant teams - Partner with Product teams by sharing player feedback and helping surface opportunities to improve the player experience - Contribute to maintaining a high standard of support quality across all player interactions WHAT WE'RE LOOKING FOR: - Excellent written communication skills in English & French - Currently enrolled in a Bachelor’s or Master’s program (business, communication, or a related field), with an internship agreement covering the 6 months - Strong attention to detail and organizational skills - A problem-solving mindset and genuine curiosity - Ability to learn quickly and adapt in a fast-moving environment - Comfortable managing multiple priorities and working independently - Passionate about football and sports, with a good understanding of the game WHY JOIN US? - Gain hands-on experience supporting a global player community - Learn how customer support, product development, and live operations work together - Work alongside experienced professionals in a collaborative environment - Develop skills in communication, troubleshooting, investigation, and cross-functional collaboration - Have a direct impact on the experience of thousands of players PERKS - Wellness Benefit: Sorare contributes to employees wellness (60 euros gym membership reimbursement and sports classes in our office) - Commuter Benefits: Sorare contributes to the cost of your commute with 100% of Navigo pass reimbursed - Latest Tech: Sorare provides equipment such as laptop, monitor, etc. Sorare is an equal opportunity employer committed to an inclusive and diverse workplace. All applicants will be considered for employment without attention to: race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other basis prohibited by law. As we are an international company, please note we speak English in the workplace. Please apply for the role with an English CV so we can process your application.