Player Support Executive (English&Chinese)

sideinc

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · Kuala Lumpur · Malaysia

Posted Nov 5, 2025

Contract
Player Support
Entry level

Job description

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.• Escalating real-time issues to client/supervisor.• Translate Mandarin to English and vice versa• Report and minutes writing in English or ChineseRequirements• English (fluent), or Mandarin (fluent, native)• Requires towork on weekends and public holidays with a fixed schedule.• Strong in both written and communicating in English• Ability to deliver excellent customer service quality utilizing soft skills• Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support• Ability to solve and analyse information accurately with appropriate speed and guidelines• Team player• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experienceBenefitsMedical Reimbursement, transport allowance

• Providing customer support and technical issue resolution via email, chat, social media and

other online platforms.

• To be able to handle multiple concurrent chat and email, outbound calls interactions while

addressing frequent start and stops from emails, social media interactions and other online

platforms.

• Identifying correcting and advising on technical issues in the customer’s computer, mobile

app and/or video game console.

• Identifying trends in customer problems and provide clear feedback/inputs to the team

members based on independent testing.

• Escalating real-time issues to client/supervisor.

• Translate Mandarin to English and vice versa

• Report and minutes writing in English or Chinese

Requirements

• English (fluent), or Mandarin (fluent, native)

• Requires towork on weekends and public holidays with a fixed schedule.

• Strong in both written and communicating in English

• Ability to deliver excellent customer service quality utilizing soft skills

• Able to understand games from a gamer’s perspective and give in-depth gaming and

PC/console troubleshooting support

• Ability to solve and analyse information accurately with appropriate speed and guidelines

• Team player

• Those with strong interest in games are preferred but we do welcome fresh graduates or

those without customer service experience and gaming experience

Benefits

Medical Reimbursement, transport allowance

Who we are Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development. Discover opportunities in Asia, North America, South America, Europe and beyond. Experience our side of life, for more information, visit side.inc

Who we are

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets.

Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development. Discover opportunities in Asia, North America, South America, Europe and beyond.

Experience our side of life, for more information, visit side.inc