Player Support Specialist

Job description

ABOUT OUR GAME Taonga: the Island Farm http://taongafarm.com is an immersive exploration and adventure game set on a colorful tropical archipelago. What begins as a casual farming experience gradually evolves into a rich, multi-layered adventure. Players discover increasing depth through travel, story-driven quests, strategic battles, engaging mini-games, competitive events, and much more—transforming the game into a captivating midcore adventure with sophisticated mechanics. We are looking for a dedicated Player Support Specialist to join our team in expanding the world of Taonga and bringing delightful experiences to our players. [https://app.ashbyhq.com/api/images/user-content/5b4bb49f-81e7-43db-ab5a-6a09c4aa1deb/7f0cac34-0ece-4181-9f42-5598e9a1c1dc/Group-1-copy-7.png] RESPONSIBILITIES - Providing player support - answering game-related questions, resolving technical and payment issues, addressing complaints - Managing reviews on Google Play and App Store - Moderating the game chat and social networks - Monitoring game performance (with Grafana and other tools) - Informing the developers of emerging issues - Participating in testing game updates and the game Portal, collaborating closely with QA - Collecting player feedback. OUR IDEAL CANDIDATE - Is fluent in English (C1 Advanced Level) - Has strong technical proficiency on both PC and mobile devices - Is ready and willing to learn and enhance qualifications, including through company-sponsored courses - Has extensive gaming experience and passion for games - Is highly self-disciplined and responsible - Has an up-to-date PC, an Android mobile device, a stable internet connection. You will have the opportunity to showcase your skills through our test assignment. [https://app.ashbyhq.com/api/images/user-content/5b4bb49f-81e7-43db-ab5a-6a09c4aa1deb/04d6a447-3c99-4279-85cf-418453f41251/photo_team.png] WHO YOU'LL BE WORKING WITH We are a high-performing team of professionals who thrive in a focused environment. We achieve exceptional results through rigorous planning and disciplined execution, which allows us to deliver outstanding quality while protecting our time of leisure and rest. Gaming is an inherent part of our lives. With a wide range of tastes across genres, we keep fresh the understanding of what it's like to have fun in a game. Together we apply this knowledge to create experiences full of joy and wonder for our players. WHAT WE OFFER 1. 100% remote work (except from Russia and Belarus) 2. Work schedule: Sunday to Thursday, 6:00–15:00 Cyprus time (EET), including a 1-hour lunch break 3. Onboarding period schedule: Sunday to Thursday, 11:00–20:00 Cyprus time (EET), including a 1-hour lunch break 4. Shifts on public holidays based on team needs 5. Hourly pay rate depending on the test assignment and interview 6. Position as an independent contractor.