Plaza Team

Job description

PLEASE NOTE THIS POSITION REQUIRES OUTSIDE WORK JOB SUMMARY As an extension of the Guest Experience team, the Part-Time Plaza Team plays a key role in delivering World-Class Service before guests even step through the arena doors. The East and West Plazas serve as the first touchpoints in the event-day experience, welcoming thousands of fans, managing high-energy crowd flow, and supporting pre and post-event activations. This position is responsible for creating a safe, clean, and enjoyable environment while providing a warm and memorable first impression. The Plaza Team supports event logistics, crowd management, plaza activations, and guest assistance to ensure a seamless entry experience and uphold the high standards of Vinik Sports Group. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist Conversion Technicians with the setup and breakdown of plaza events, activations, and pre-game programming. Welcome, direct, and assist guests as they arrive on the East and West Plazas, ensuring a positive first point of contact. Monitor, respond to, and document incidents occurring in outdoor plaza spaces, escalating to Supervisors or Security when needed. Manage large crowds during peak pre- and post-event periods, ensuring safe and efficient pedestrian flow. Oversee and organize lines at key locations including the Ticket Office, Thunder Alley food stands, Student Rush, and all arena gates. Perform routine sanitization procedures to maintain a clean, safe, and guest-ready environment. Support Guest Experience and Security teams with plaza-based operational needs as required. QUALIFICATIONS Six months previous experience in guest services, hospitality, event operations, or a related field preferred. Exceptional interpersonal and customer service skills with a focus on guest satisfaction. Excellent customer service, interpersonal, and problem-solving skills. Ability to communicate effectively via radio using proper etiquette. Strong ability to follow directions and execute tasks with attention to detail. Ability to remain calm, focused, and confident when assisting large crowds or handling stressful situations. Strong verbal communication skills with the ability to deliver clear information to guests. Sound judgment and the ability to de-escalate or assist with volatile or high-tension situations WORKING CONDITIONS Must be able to stand on feet for extended periods, walk long distances, and climb stairs as required. Must be able to communicate clearly and effectively in the English language. Ability to work in environments that may become crowded with guests, equipment, and event staff. Comfortable working around special effects including, but not limited to haze, strobe lights, lasers, and similar production elements. Ability to perform duties in loud or high-energy environments. Must be able to lift and carry items weighing up to 50 pounds. Ability to walk up to 0.5 miles to and from designated employee parking areas, including during high-traffic periods and in varying weather conditions. Must have the flexibility to work long hours, nights, weekends, and holidays as required by the event schedule. Ability to work in varied temperature conditions, both indoors and outdoors, including hot or cold environments. Must be able to work comfortably at high heights We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.