PMO Administrator

ABOUT THE ROLEThe PMO Administrator provides consistent programme administration and governanceacross the full engagement lifecycle — from estimation and contracting through mobilisation,delivery, closure and retrospective. The role assures that every engagement is properly setup, financially tracked, governed during delivery and closed in a controlled way, with clearvisibility of forecasts, delivery status, risks, changes and lessons learned.This is a second-line governance and assurance role within Delivery Operations. Youoperate the controls; you do not run projects. First-line execution — project creation,resource allocation, reporting — sits with the Delivery Operations Analysts and DeliveryScheduling Leads, and delivery accountability sits with Project Managers. Governance inthis organisation is evidence-based: Project Managers submit evidence against definedchecklists and agendas, and you validate, record, archive and escalate. Meetings and callsoccur by exception only, so the role scales across a large portfolio without becoming ameeting schedule.WHAT YOU WILL DOEngagement Setup and Acceptance• Operate the Delivery Acceptance gate at Closed Won: validate the Delivery AcceptanceChecklist submitted by Sales; confirm the SoW, rate card, Deal Desk sign-off andresource plan are present and consistent, and that the Salesforce opportunity uniqueidentifier is linked to the Qody project; file approved documentation and maintain theacceptance tracker; release to mobilisation or route gaps back.•• Assure a delivery-team review of the effort estimate has taken place before proposalsubmission, routing unreviewed estimates back to Sales, so delivery risk is assessedbefore commercial commitment.• Support mobilisation: ensure project and timesheet codes, resource plan, governancecadence, document library and tooling (Qody, Jira) are in place; complete the ProjectManager handover checklist, archive the handover pack and link it in Qody.• Coordinate the initial engagement forecasts revenue and billing maintained separatelyfrom cost to preserve margin visibility so each engagement has a baseline to governagainst from day one.Delivery Governance• Maintain the portfolio governance cadence and the RAID, decisions and actions logs;collect and quality-assure each engagement's evidence pack (risks, budget, schedule,change requests, ceremonies, Qody health) and track RAG movement. Missing or lateevidence is recorded as Red; two consecutive Red ratings are escalated to the DeliveryDirector.• Own the change-control register: log each change request with its scope, timeline, fee,cost, margin and forecast impact; track approval; ensure approved changes flow intoQody, the forecast and the SoW record. Every change request carries its Salesforceunique identifier linked to Qody no scope change is delivered without a correspondingcommercial record.• Monitor actual burn against budget per engagement and surface overburn and margindrift as exceptions; maintain the client spend-position data where the commercial modelrequires it. Client communication remains with the Project Manager.• Track milestone completion against SoW billing triggers, flag due or missed billingevents to Finance, and keep the billing schedule current.• Keep the revenue/billing forecast and the cost forecast current as separate viewsthrough the engagement, reconcile against the Salesforce commercial forecast, androute exceptions to their owners, on a weekly upkeep and fortnightly board reportingcycle.• Operate the bi weekly ISO 9001 audit rota: sample engagements against thegovernance standard, log non-conformances and track remediation.• Own the agreed definitions of engagement types (Pre-sales, POC, Discovery) andassure they are applied identically across business units, Salesforce and Qody; flagperson and role record mismatches across BambooHR, Salesforce and Qody and routethem to the owner, so margin is calculated on consistent data.• Maintain document-library templates, governance folder structure and namingstandards, with a monthly sweep to assure every live engagement's folder is completeand current.Closure and Continuous Improvement• Run engagement closure: confirm final delivery status, final billing, revenue-recognitioninputs, cost actuals, margin position and open actions; lock timesheets; process theQody debook; archive the project folder; set status to Closed. Only Delivery Operationscan set Closed status.• Coordinate the delivery-side revenue-recognition inputs with Finance at milestone andclose. Recognition basis follows the contract type of the engagement; timesheet actualsare an input, not the basis; Finance owns recognition itself.• Capture structured lessons learned at close into a live register, theme recurring issues,and surface them for process improvement on a monthly synthesis cycle.RequirementsWHAT YOU WILL BRING• Experience in PMO, programme administration, project coordination, delivery operationsor a similar governance role.• Strong organisational skills, attention to detail and confidence maintaining trackers,governance packs, action logs and reporting routines.• Good working knowledge of project lifecycle governance, including mobilisation, deliveryreporting, RAID, change control and closure.• Understanding of professional services engagement models such as Time & Materials,Fixed Fee, Fixed Capacity and hybrid commercial models.• Comfortable supporting financial governance, including revenue forecasts, costforecasts, billing schedules, timesheet actuals and margin reporting.• Strong spreadsheet and reporting skills; experience with PSA, CRM or HR systemsdesirable this role works daily in Qody, Salesforce, BambooHR and Google Drive.• Familiarity with quality management routines; experience supporting or operating ISO9001 audit activity desirable.• Able to work confidently with Delivery, Sales, Commercial, Finance, ResourceManagement and senior stakeholders.• A clear communicator who follows process, identifies missing information and escalatesgovernance gaps constructively comfortable holding a standard even when it is tested.WHAT SUCCESS LOOKS LIKE• No engagement reaches delivery without passing the acceptance gate on complete,consistent, cross-referenced records.• Governance evidence arrives on time across the portfolio, and exceptions surface earlyenough to act on before they become margin or delivery issues.• Every change request is commercially recorded and traceable from Salesforce to Qody.• Engagements close cleanly: timesheets locked, billing complete, recognition inputsaccurate, lessons captured.• The audit rota runs every week and non-conformances trend downward.BenefitsWe believe in supporting our team members both professionally and personally. Here's how we invest in you:Compensation and Financial WellbeingCompetitive base salary.De Minimis Allowance. 13th Month Pay: Equivalent to one month’s base salary, paid every December.Health and WellnessMedical Insurance: HMO coverage for the employee plus up to two dependents (employer-paid).Sick Leave: 15 paid days per year, pro-rated from the start date.Work-Life Balance and GrowthAnnual Leave: 28 days per calendar year (January 1 – December 31), pro-rated based on start date.Birthday Leave: An extra paid day off for your birthday. Learning Leaves: Ten paid learning days per year.Philippine Public Holidays: Statutory holidays are included. Bereavement Leave: 3 paid days.Parental Leave: Maternity or Paternity leave. Flexible Work Arrangement: Hybrid model (two to three days in the office).Peer Recognition: 100 Bonusly points per month for peer recognition.Diversity and InclusionAt Qodea, we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all.

ABOUT THE ROLE

The PMO Administrator provides consistent programme administration and governance

across the full engagement lifecycle — from estimation and contracting through mobilisation,

delivery, closure and retrospective. The role assures that every engagement is properly set

up, financially tracked, governed during delivery and closed in a controlled way, with clear

visibility of forecasts, delivery status, risks, changes and lessons learned.

This is a second-line governance and assurance role within Delivery Operations. You

operate the controls; you do not run projects. First-line execution — project creation,

resource allocation, reporting — sits with the Delivery Operations Analysts and Delivery

Scheduling Leads, and delivery accountability sits with Project Managers. Governance in

this organisation is evidence-based: Project Managers submit evidence against defined

checklists and agendas, and you validate, record, archive and escalate. Meetings and calls

occur by exception only, so the role scales across a large portfolio without becoming a

meeting schedule.

WHAT YOU WILL DO

Engagement Setup and Acceptance

• Operate the Delivery Acceptance gate at Closed Won: validate the Delivery Acceptance

Checklist submitted by Sales; confirm the SoW, rate card, Deal Desk sign-off and

resource plan are present and consistent, and that the Salesforce opportunity unique

identifier is linked to the Qody project; file approved documentation and maintain the

acceptance tracker; release to mobilisation or route gaps back.

•

• Assure a delivery-team review of the effort estimate has taken place before proposal

submission, routing unreviewed estimates back to Sales, so delivery risk is assessed

before commercial commitment.

• Support mobilisation: ensure project and timesheet codes, resource plan, governance

cadence, document library and tooling (Qody, Jira) are in place; complete the Project

Manager handover checklist, archive the handover pack and link it in Qody.

• Coordinate the initial engagement forecasts revenue and billing maintained separately

from cost to preserve margin visibility so each engagement has a baseline to govern

against from day one.

Delivery Governance

• Maintain the portfolio governance cadence and the RAID, decisions and actions logs;

collect and quality-assure each engagement's evidence pack (risks, budget, schedule,

change requests, ceremonies, Qody health) and track RAG movement. Missing or late

evidence is recorded as Red; two consecutive Red ratings are escalated to the Delivery

Director.

• Own the change-control register: log each change request with its scope, timeline, fee,

cost, margin and forecast impact; track approval; ensure approved changes flow into

Qody, the forecast and the SoW record. Every change request carries its Salesforce

unique identifier linked to Qody no scope change is delivered without a corresponding

commercial record.

• Monitor actual burn against budget per engagement and surface overburn and margin

drift as exceptions; maintain the client spend-position data where the commercial model

requires it. Client communication remains with the Project Manager.

• Track milestone completion against SoW billing triggers, flag due or missed billing

events to Finance, and keep the billing schedule current.

• Keep the revenue/billing forecast and the cost forecast current as separate views

through the engagement, reconcile against the Salesforce commercial forecast, and

route exceptions to their owners, on a weekly upkeep and fortnightly board reporting

cycle.

• Operate the bi weekly ISO 9001 audit rota: sample engagements against the

governance standard, log non-conformances and track remediation.

• Own the agreed definitions of engagement types (Pre-sales, POC, Discovery) and

assure they are applied identically across business units, Salesforce and Qody; flag

person and role record mismatches across BambooHR, Salesforce and Qody and route

them to the owner, so margin is calculated on consistent data.

• Maintain document-library templates, governance folder structure and naming

standards, with a monthly sweep to assure every live engagement's folder is complete

and current.

Closure and Continuous Improvement

• Run engagement closure: confirm final delivery status, final billing, revenue-recognition

inputs, cost actuals, margin position and open actions; lock timesheets; process the

Qody debook; archive the project folder; set status to Closed. Only Delivery Operations

can set Closed status.

• Coordinate the delivery-side revenue-recognition inputs with Finance at milestone and

close. Recognition basis follows the contract type of the engagement; timesheet actuals

are an input, not the basis; Finance owns recognition itself.

• Capture structured lessons learned at close into a live register, theme recurring issues,

and surface them for process improvement on a monthly synthesis cycle.

Requirements

WHAT YOU WILL BRING

• Experience in PMO, programme administration, project coordination, delivery operations

or a similar governance role.

• Strong organisational skills, attention to detail and confidence maintaining trackers,

governance packs, action logs and reporting routines.

• Good working knowledge of project lifecycle governance, including mobilisation, delivery

reporting, RAID, change control and closure.

• Understanding of professional services engagement models such as Time & Materials,

Fixed Fee, Fixed Capacity and hybrid commercial models.

• Comfortable supporting financial governance, including revenue forecasts, cost

forecasts, billing schedules, timesheet actuals and margin reporting.

• Strong spreadsheet and reporting skills; experience with PSA, CRM or HR systems

desirable this role works daily in Qody, Salesforce, BambooHR and Google Drive.

• Familiarity with quality management routines; experience supporting or operating ISO

9001 audit activity desirable.

• Able to work confidently with Delivery, Sales, Commercial, Finance, Resource

Management and senior stakeholders.

• A clear communicator who follows process, identifies missing information and escalates

governance gaps constructively comfortable holding a standard even when it is tested.

WHAT SUCCESS LOOKS LIKE

• No engagement reaches delivery without passing the acceptance gate on complete,

consistent, cross-referenced records.

• Governance evidence arrives on time across the portfolio, and exceptions surface early

enough to act on before they become margin or delivery issues.

• Every change request is commercially recorded and traceable from Salesforce to Qody.

• Engagements close cleanly: timesheets locked, billing complete, recognition inputs

accurate, lessons captured.

• The audit rota runs every week and non-conformances trend downward.

Benefits

We believe in supporting our team members both professionally and personally. Here's how we invest in you:

Compensation and Financial Wellbeing

• Competitive base salary.
• De Minimis Allowance.
• 13th Month Pay: Equivalent to one month’s base salary, paid every December.

Health and Wellness

• Medical Insurance: HMO coverage for the employee plus up to two dependents (employer-paid).
• Sick Leave: 15 paid days per year, pro-rated from the start date.

Work-Life Balance and Growth

• Annual Leave: 28 days per calendar year (January 1 – December 31), pro-rated based on start date.
• Birthday Leave: An extra paid day off for your birthday.
• Learning Leaves: Ten paid learning days per year.
• Philippine Public Holidays: Statutory holidays are included.
• Bereavement Leave: 3 paid days.
• Parental Leave: Maternity or Paternity leave.
• Flexible Work Arrangement: Hybrid model (two to three days in the office).
• Peer Recognition: 100 Bonusly points per month for peer recognition.

Diversity and Inclusion

At Qodea, we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all.

We are a global technology group, headquartered in London. We deploy experts and frontier technology, like AI, to help organisations thrive through change.We have over 600 professionals (>75% hands-on technical talent) spread across Europe, North America and Asia, and are backed by Marlin Equity Partners. High stakes work for high calibre people.Our customers call us when deadlines seem impossible.When others have already tried and failed.When it absolutely has to work.This is work that leaves a mark.Work you'll want to tell your friends about.Work that matters.We often solve problems that don't have answers yet.And we're looking for people who want to do the same.

We are a global technology group, headquartered in London.
We deploy experts and frontier technology, like AI, to help organisations thrive through change.

We have over 600 professionals (>75% hands-on technical talent) spread across Europe, North America and Asia, and are backed by Marlin Equity Partners.

High stakes work for high calibre people.

Our customers call us when deadlines seem impossible.
When others have already tried and failed.
When it absolutely has to work.

This is work that leaves a mark.
Work you'll want to tell your friends about.
Work that matters.

We often solve problems that don't have answers yet.
And we're looking for people who want to do the same.