PMO Analyst

Job description

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma. We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact. Here’s what sets us apart: Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage. Flexibility and freedom: Paid time off to relax, recharge, and enjoy life. Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to. Savings for your lifestyle: Exclusive employee discounts on the things you need most. Investing in your dreams: Scholarships and educational support to fuel your growth. Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun. When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins. Job Summary: Responsible for supporting the day-to-day operations of the IT Project Management Office (PMO) to help ensure technology projects are delivered on time and to standard. Maintains project portfolio reporting, supports resource planning and financial reporting, and communicates project status and priorities to key stakeholders. Maintains PMO processes and templates, supports training for project managers and managers, and coordinates AI project intake. Uses company-approved AI tools to work efficiently and deliver accurate, timely insight. Essential Duties and Responsibilities: Maintains a current view of project status, health, and resource needs by analyzing data to produce portfolio reports, dashboards, and KPIs. Communicates portfolio status, changes, and prioritization outcomes to IT leadership, project managers, and stakeholders. Follows up with project managers and project owners across the portfolio to ensure status updates are timely, complete, and accurate. Escalates persistent gaps to PMO leadership. Owns the quarterly project resource planning process by consolidating project demand and team capacity, identifying resource conflicts, and working with project and functional managers to resolve issues. Escalates conflicts affecting project priorities, scope, or committed dates to the CIO and PMO leadership. Manages the monthly IT labor reporting process, identifies, and follows up on missing or under-reported hours, and prepares draft and final reports. Produces final labor reports classifying IT labor as capital, SaaS, or expense in accordance with company capitalization policy. Reviews monthly IT expense reports, assigns or reclassifies expenses to the correct projects, and maintains documentation supporting those classifications. Provides labor and expense data for monthly project financial reviews. Develops and maintains PMO templates, methodology documentation, and process guides, and identifies opportunities to improve PMO processes. Trains and onboards new project managers and new managers on PMO methodology, project status reporting, time tracking, and related tools and processes. Maintains the AI portfolio by receiving and documenting AI use case requests, coordinating security, privacy, and risk reviews and tracking and reporting status to IT leadership and AI governance stakeholders. Uses company-approved AI tools (e.g., Microsoft 365 Copilot and Claude) to support portfolio reporting, data analysis, meeting documentation, templates, and training materials. Reviews AI-assisted work for accuracy and confidentiality and identifies opportunities to automate routine PMO workflows. Knowledge, Skills, and Abilities: Intermediate knowledge of Excel, including pivot tables, lookups, and data validation. Basic knowledge of generative AI tools, including Microsoft 365 Copilot and Claude, including effective prompt writing and evaluating outputs for accuracy. Basic knowledge of Microsoft 365 tools, including Word, PowerPoint, Teams, and SharePoint. Basic knowledge of Microsoft Project and Microsoft Planner, including schedules, resource assignments, and reporting across projects. · Basic knowledge of project management methodologies and lifecycles (e.g., Waterfall, Agile/Scrum, and hybrid approaches). Basic knowledge of AI governance concepts, including use case intake, risk assessment, and data privacy, preferred. Ability to learn and apply IT cost classification rules (capital, SaaS, and operating expense) and project cost tracking. Ability to analyze project data and provide clear, concise insights to leadership. Ability to use generative AI responsibly while protecting confidential company, partner, and employee information and following company AI guidelines. Ability to communicate effectively in written and verbal form and to present information clearly to IT leadership, business stakeholders, and project teams. Ability to train and coach others on processes and tools. Ability to manage multiple priorities and recurring deadlines with a high degree of accuracy and attention to detail. Ability to influence and negotiate with managers and hold project teams accountable without direct authority. Ability to collaborate with diverse teams and adapt to changing priorities. Basic knowledge of Power BI preferred, with the ability to develop skills to build and maintain PMO dashboards. Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible. Must report any potential hazards that cannot be immediately remedied to a supervisor. Education, Experience and Qualifications: Bachelor’s Degree in business, information technology, or a related field and two or more years of related experience; or an equivalent combination of experience and/or higher education required. Two or more years of experience in retail or grocery operations, IT, PMO, business analysis, accounting, or finance, plus at least six months supporting IT projects (e.g., testing, training, project coordination) required. Retail or grocery experience preferred. Project management or related certification (e.g., CAPM, PMI-ACP, or SAFe Scrum Master) preferred. Experience with IT labor capitalization or cost classification preferred. Experience with Power Query, Power Automate, or similar data and workflow automation tools preferred. Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy. Physical Demands: Continuously required to use close vision, distance vision, depth perception or the ability to focus. Frequently required to use fine finger movements (ex. sorting and typing). Frequently required to sit for long periods of time. Frequently required to talk and hear. Occasionally required to use hands for reaching, touching or handling. Occasionally required to push, pull, maneuver or lift objects up to 40 lbs. Occasionally required to bend, kneel or squat. Occasionally required to stand or walk. Attendance at work is required. Work Context and Environment: Work is generally performed in an office environment. Quiet to moderate noise level. Ready to find your place? BGC is “A Career Where You Belong.” Brookshire Grocery Company strives to provide a safe, drug and alcohol-free environment for its partners and customers. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age , disability, genetic information or military status and any other trait protected by law.