Point of Sale (POS) Installation Technician

Job description

**Location:** Remote / Field-based — Continental US | **Travel:** Up to 100% | **Employment Type:** Full-time **About Us** Scotch is building the next-generation operating system for beverage alcohol retailers — combining POS, payments, back office, and e-commerce into a platform purpose-built for liquor stores. We’re modernizing one of the oldest industries in the world: the $1.6T beverage alcohol market. Our platform helps retailers run more efficiently through streamlined payments, inventory management, reporting, and day-to-day operations. Our founders came from Skupos (acquired 2023) and Drizly (acquired by Uber). We've raised $28M from VMG Partners, First Round, Lerer Hippeau, Watchfire, and Toba Capital, with angels including the founder of Drizly and early Toast executives, and in 2026, closed a $20M Series A. Forbes has recognized Scotch as a leader in liquor retail tech. **Position Overview** We are seeking a hands-on, road-ready Point of Sale (POS) Installation Technician to deploy and configure POS systems in retail locations across the continental United States. This is a travel-intensive, field-based position: you will be on the road up to 100% of the time, moving between stores to install, test, and hand off complete POS environments. The ideal candidate is technically capable, physically energetic, comfortable with frequent travel non-standard hours, and dependable under deadline pressure. If you like variety, independence, seeing a new city every week, and the satisfaction of walking out of a store knowing everything is live and ready, this role is for you. **Key Responsibilities** - Travel to retail locations throughout the continental US to install, configure, and commission POS hardware and software. - Perform installations during pre-opening windows to ensure all systems are fully operational with limited disruption to business. - Disassemble the previous POS system and organize components into boxes for the retailer to dispose of. - Set up and connect Scotch POS terminals, cash drawers, receipt printers, barcode scanners, payment/card readers, customer-facing displays, and related peripherals. - Run, route, and manage cabling; coordinate with on-site networking and electrical as needed to ensure proper connectivity. - Install and update POS software, apply configurations, and verify integration with back-office, payment, and inventory systems. - Test all hardware and software end-to-end, troubleshoot and resolve issues on-site, and confirm full functionality before sign-off. - Provide basic orientation or training to store staff on the installed system when required. - Complete installation checklists, documentation, and reporting accurately and on time. - Communicate status, blockers, and completion to project managers, store contacts, and the deployment team. - Maintain, transport, and account for tools, equipment, and inventory while traveling. - Adhere to all safety, security, and brand standards while working on-site. - Manage travel arrangements for all installations (hotel, flight, rental car, etc.) **Qualifications & Skills** - 1+ years of experience installing, deploying, or supporting Point of Sale (POS) systems, retail technology, or similar field-based technology solutions. - Experience performing onsite hardware installations, device configuration, cabling, testing, and go-live support in customer environments. - Proven ability and willingness to travel up to 100% of the time throughout the continental US, including overnight stays and extended periods away from home. - Comfortable with a highly variable schedule, frequent flights and long drives between markets, and being away from home for consecutive days at a time. - Hands-on technical aptitude with hardware setup, cabling, and troubleshooting. - Basic understanding of networking concepts (IP addressing, routers/switches, connectivity troubleshooting). - Strong problem-solving skills and the ability to work independently with minimal supervision. - Excellent reliability, time management, and follow-through under deadline pressure. - Clear, professional communication skills for working with store personnel and remote teams. - High school diploma or equivalent. - Based in or willing to relocate to Denver, Nashville, Atlanta, NYC or Boston. - Valid driver's license and clean driving record. - Ability to travel by air and rent vehicles - Ability to lift, carry, and position equipment up to 50 lbs. - Extended periods of standing, walking, bending, kneeling, crouching, and reaching during installations. **Compensation & Benefits** - Compensation: The anticipated base salary range for this position is $70,000-$75,000. Individual offers are based on a variety of factors, including experience, skills, qualifications, and internal equity. - Competitive equity package - Comprehensive medical, dental, and vision coverage - Unlimited flexible PTO **Why Scotch?** - Solve meaningful technical problems: Work directly on issues that impact real-world business operations - Collaborate closely with Engineering: Help influence product quality and operational improvements - Grow your technical expertise: Gain hands-on experience across software, hardware, networking, and payments systems - Join a fast-growing company: Be part of a team building modern infrastructure for a massive industry **How to Apply** Submit your application through this job posting & email brett.medina@scotchpos.comwith subject line **"POS Installation Technician"**. In your email, please include: - A brief overview of your technical support or troubleshooting experience - Any experience working with POS systems, Android devices, hardware support, or networking - An example of a complex technical issue you diagnosed or resolved - Why you’re interested in Scotch and this role specifically Scotch is an equal opportunity employer. We value diverse perspectives and are committed to creating an inclusive environment for all employees.