Police Dispatcher

Job description

JOB SUMMARY: The Police Dispatcher is a member of the Department of Campus Police and reports to the Dispatch Supervisor. The Police Dispatcher monitors live feeds from 200+ CCTV cameras, 14 fire alarm systems, 9 security systems, and assists with the processing of on average 500 “calls for assistance” per month. The Police Dispatcher is responsible for the Seminary’s answering service during evening/night shifts and weekends. The Police Dispatcher determines the nature and severity of inbound calls for assistance and takes appropriate remedial action, including dispatching campus police officers to assist, contacting Metro Louisville emergency services as needed, providing verbal directions, etc. ESSENTIAL JOB FUNCTIONS: The employee in this position will have the following essential job functions: Responds to calls for service, campus radio system, CCTV monitors, and walk-ins; evaluates information received or observed, prioritizes situations and dispatches appropriate assistance Sends out emergency Rave alerts Communicates accurately and concisely with involved members of the campus police staff, outside agencies, members of the Seminary community, and the public at large as may be needed Monitors campus surveillance system and dispatches campus police officer(s) in response to viewed situations Functions as the campus information representative after normal daily business hours and on weekends handling all phone calls and walk-in contacts Maintains accurate up-to-date logs of dispatch activity and “lost/found” property Utilizes restricted access to Jenzabar in performance of duties; maintains security/confidentiality of records, information, etc. to which exposed Creates work orders upon request Maintains current working knowledge of departmental regulations, policies and procedures Performs other duties as may be assigned by supervisor. EDUCATION: The person in this position will have a high school diploma or GED; some college or technical school education is preferred. EXPERIENCE: The person in this position should have some experience in dealing with the public and have demonstrable excellent “customer service” skills; must be computer literate. SUPERVISION: The person in this position will supervise no one. The person in this position will report to the Dispatch Supervisor. WORK ENVIRONMENT: The person in this position will work in a normal office environment. EQUIPMENT: The person in this position will use the following equipment: computers with multiple software systems, multiple phone lines, CCTV monitors, 2-way radios, ID card system (Shield Card), copier, fax, calculator, etc.