Polish Speaking Travel Agent

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We partner with major global platforms such as , Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION , a risk management solution, Sweden’s leading flight comparison site , Tripstack , our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix , the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay. Join us and start as Polish Speaking Travel Agent in the Customer Care team! Position Overview As a Travel agent, you will assist our clients in completing their travel itineraries over the phone, emails and social media requests while handling our reservation systems. Another vital aspect of the Travel Agent position is to promote and sell our flight add-on products as a natural extension of conversation with the customer. Our intention is to provide a more complete service to our customers by traveling with peace of mind and security. In order to ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others! Position reports to a First Line Customer Care Team Leader. The Role Receive & process incoming calls, emails & social media requests Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner Manage flight cancellations, rebookings and force majeure situations Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Customer department as a whole Report technical issues, customers’ complaints and other problems Requirements Native/Fluent level of Polish (oral and written) Good knowledge of English Experience in the customer service sector Ability to learn and adapt to new software technologies Excellent communication skills and a can-do attitude Quality focus and multitasking in a fast-paced environment Nice to Have Experience in working with KPIs GDS knowledge (Amadeus or Sabre) Benefits We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy: Standard working schedule Monday - Friday (morning shifts) Competitive salary combined with customized incentives’ program Extensive training providing GDS Certification (Amadeus, Sabre etc) Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Megaro Mousikis Metro station We have a relaxed & fun work environment where you can enjoy free breakfast, coffee/tea, play ping pong or video games We also like to schedule company/department/team activities and events outside the office space! Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation. #LI-KS2, #LI-LO1