Pool & Beach Attendant

Job description

We are seeking an enthusiastic and detail-oriented Pool & Beach Attendant to join our hospitality team in Ras Al-Khaimah, United Arab Emirates. In this customer-focused role, you will be responsible for creating a safe, clean, and welcoming environment for our guests while delivering exceptional service. As a Pool & Beach Attendant, you will be the friendly face of our resort, ensuring every guest enjoys a memorable experience while maintaining the highest standards of cleanliness, safety, and professionalism. Greet guests with a courteous and professional demeanor upon arrival and departure, creating a warm and inclusive atmosphere Respond promptly and professionally to all guest requests and needs, demonstrating empathy and commitment to customer satisfaction Set up and maintain beach beds, cabanas, sunbeds, umbrellas, and towel stations according to company specifications and procedures Ensure the pool and beach areas are consistently clean, organized, and well-maintained throughout the day Provide guests with clean towels and amenities as needed, maintaining inventory and restocking supplies efficiently Fold and pack umbrellas and equipment in the evenings, ensuring proper storage and organization Monitor and maintain safety standards in all work areas, immediately reporting any suspicious occurrences or hazardous conditions to management Comply with all company policies, procedures, and grooming standards at all times Attend all mandatory meetings and training sessions as directed by management Perform additional tasks and support other departments as required to ensure seamless operations High School diploma or vocational hospitality training 1-3 years of experience working as a Pool & Beach Attendant or similar guest service role in a 4-5 star hotel or resort environment Strong knowledge of hospitality service standards, procedures, and best practices Excellent interpersonal and communication skills with the ability to interact professionally with diverse guests Physical fitness and stamina to work extended periods in outdoor conditions, including standing and walking Ability to work flexible schedules, including weekends, holidays, and shift work Demonstrated attention to detail and organizational skills Strong commitment to safety, cleanliness, and maintenance standards Ability to follow instructions and work collaboratively within a team environment Preferred: Basic swimming knowledge or water safety certification Preferred: First Aid and CPR certification Preferred: Multilingual abilities (Arabic and English proficiency is advantageous) Preferred: Experience working in Middle Eastern hospitality settings Sofitel Al Hamra Beach Resort