Port/Valet

Job description

Your Role in the Story As a Porter / Valet at LUURA, you are often the first and last point of contact for guests, playing a vital role in shaping their overall guest experience. With professionalism, efficiency, and warmth, you ensure smooth arrivals and departures, assist guests with their luggage and vehicles, and provide a welcoming, well-organized front-of-house environment. This role requires strong interpersonal skills, physical capability, responsibility, and attention to detail, as well as the ability to work independently while coordinating closely with F&B, Front Office, Security, Engineering and Housekeeping teams. Key Responsibilities Welcome guests warmly upon arrival and provide courteous assistance with luggage and personal belongings. Safely park, retrieve, and manage guest vehicles in accordance with LUURA valet procedures (where applicable). Assist with guest departures, ensuring luggage and vehicles are ready and delivered promptly. Maintain an organized, clean, and presentable entrance, driveway, and lobby area. Escort guests to rooms or hotel facilities and provide basic information about LUURA services and amenities. Handle guest belongings with care, responsibility, and discretion at all times. Manage luggage storage, tagging, and tracking accurately and securely. Coordinate with Front Office and Concierge regarding guest arrivals, departures, and special requests. Observe and report any suspicious activity, safety hazards, or maintenance issues to the Engineering and/or Security team. Follow lost & found procedures for any items discovered while handling guest belongings. Respect guest privacy and maintain confidentiality at all times. Ensure valet equipment, trolleys, and storage areas are clean, organized, and in good working condition. Adhere to traffic laws, safety standards, and LUURA vehicle-handling procedures. Maintain a professional appearance, posture, and courteous behavior at all times. Support other departments when required to ensure seamless hotel operations. Adhere strictly to LUURA standards, SOPs, and policies. Who We’re Looking For Previous experience as a porter, valet, bell attendant, or in a guest-facing hospitality role is preferred. Valid driving license (required for valet duties). Confident and safe driving skills with knowledge of basic vehicle handling. Strong communication and interpersonal skills with a service-oriented mindset. Professional, trustworthy, and discreet when handling guest property and vehicles. Ability to work independently and remain calm during busy periods. Good communication skills; English knowledge is an advantage. Team-oriented, proactive, and well-presented. Eligible to work in an EU country. English knowledge will be considered a plus. Passionate about hospitality, culinary trends, culture, and the art of service. Perks You’ll Love Team rates at LUURA, Ennismore & Accor properties worldwide. Discounts at our restaurants, bars, and cafes. Access to art, cultural events & live music nights. Recognition that matters — from surprise gifts to team celebrations. Beautiful team spaces & comfortable accommodation (where applicable). Ready to Dive In? Bring your energy, your ideas, and your true self — and let’s create something unforgettable together. 📍 Apply now and start your journey with LUURA . Every Gesture Carries Meaning. Every Stay Leaves a Mark. At Luura, work unfolds like island life itself. Unhurried. Intentional. Shaped by culture, art, and the people who bring it to life. We believe luxury should feel human. Connection matters. Details speak quietly but with purpose. Our spaces are designed not only for guests, but for those who animate them. Places where curiosity is welcomed, individuality is valued, and ideas are heard. Contribution here is personal. Craft is respected. Each day offers a new opportunity to create moments that linger. If you are thoughtful, creative, and moved by making experiences that feel real, you will feel at home. Welcome to Luura. The Island Chapter Luura begins its journey in Paros with two distinct yet connected expressions. Luura Paros Cliff, opening May 2026, features 39 thoughtfully designed rooms set above the sea. One year later, Luura Paros Sand follows with 49 additional rooms and a collection of vibrant food and social spaces that capture another rhythm of the island.