Are you a native Portuguese speaker who enjoys helping customers? Join our client, a leading multinational BPO company, as a Customer Support Agent and play a key role in delivering high-quality customer support and a seamless experience.ResponsibilitiesIdentify and assess customers’ needsProvide accurate, valid and complete information by using the right methods and toolsCommunicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and chatAccurately update customer records and feedback in CRM systemsEnhance customer experience by gathering customer feedback and share with the Product teamsStay informed on product updates, promotions and regulatory requirementRequirementsNative or near-native Portuguese (C1 - C2) with good English (B2)Excellent communication and customer service skillsStrong technical aptitude and confidence using digital toolsAbility to handle inquiries professionally and follow compliance guidelinesFlexible to work rotational shifts, including weekendsBased or able to relocate to GreeceBenefits€1,045 gross/month × 14 salaries per yearPerformance bonusFully remote role within GreeceCompany - provided equipmentPrivate medical insuranceRelocation package to Greece for abroad candidates: flight tickets to Athens, 2 weeks of free accommodation and real estate agency fees coveredAssistance with onboarding and hiring documentation, including support with issuing a Greek tax numbers
Are you a native Portuguese speaker who enjoys helping customers? Join our client, a leading multinational BPO company, as a Customer Support Agent and play a key role in delivering high-quality customer support and a seamless experience.
Responsibilities
- Identify and assess customers’ needs
- Provide accurate, valid and complete information by using the right methods and tools
- Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and chat
- Accurately update customer records and feedback in CRM systems
- Enhance customer experience by gathering customer feedback and share with the Product teams
- Stay informed on product updates, promotions and regulatory requirement
Requirements
- Native or near-native Portuguese (C1 - C2) with good English (B2)
- Excellent communication and customer service skills
- Strong technical aptitude and confidence using digital tools
- Ability to handle inquiries professionally and follow compliance guidelines
- Flexible to work rotational shifts, including weekends
- Based or able to relocate to Greece
Benefits
- €1,045 gross/month × 14 salaries per year
- Performance bonus
- Fully remote role within Greece
- Company - provided equipment
- Private medical insurance
- Relocation package to Greece for abroad candidates: flight tickets to Athens, 2 weeks of free accommodation and real estate agency fees covered
- Assistance with onboarding and hiring documentation, including support with issuing a Greek tax numbers
At Speakit, we empower multilingual to thrive professionally in their dream European destinations. We connect you to exciting job opportunities in several sectors, ensuring a seamless transition with relocation support. Your journey to a new life begins with us.
At Speakit, we empower multilingual to thrive professionally in their dream European destinations. We connect you to exciting job opportunities in several sectors, ensuring a seamless transition with relocation support. Your journey to a new life begins with us.
