Portuguese Customer Support (Inbound) - Covilhã

Job description

Workster is partnering with a leading customer experience company to recruit a Portuguese-speaking Customer Support Specialist for an inbound customer service position based in Covilhã, Portugal. This is an excellent opportunity for a customer-focused professional who enjoys helping people and solving problems. You’ll support customers by phone, email, or other communication channels, provide accurate information, resolve enquiries efficiently, and deliver a consistently positive customer experience while meeting quality and performance standards. Your Role Respond to inbound customer enquiries in Portuguese in a professional, friendly, and efficient manner Provide accurate information about products, services, orders, accounts, and company procedures Identify customer needs and offer appropriate solutions based on established guidelines Handle questions, complaints, and service requests while maintaining a positive customer experience Resolve issues at the first point of contact whenever possible, escalating more complex cases when required Record all customer interactions accurately in internal systems and customer relationship management tools Follow customer service processes, quality standards, data protection requirements, and company policies Meet agreed performance targets, including customer satisfaction, quality, productivity, and response time objectives Maintain a high level of product and service knowledge through ongoing training and updates Communicate clearly and adapt the approach to different customer needs and situations Handle customer information confidentially and comply with all security procedures Work collaboratively with colleagues and other departments to ensure effective customer support Your Qualifications Fluent Portuguese Previous experience in customer support, contact centre, call centre, hospitality, retail, or another customer-facing environment is an advantage Excellent verbal and written communication skills Customer-focused attitude with strong listening and problem-solving abilities Ability to remain calm, patient, and professional when handling challenging customer interactions Good attention to detail and ability to follow procedures accurately Comfortable using computers, customer support platforms, and multiple digital systems Ability to work towards individual and team performance targets Reliable, adaptable, and comfortable working in a fast-paced service environment Ability to work independently and as part of a multicultural team Availability to work the required schedule, including shifts where applicable The Offer Office-based customer support position in Covilhã, Portugal Professional onboarding and comprehensive customer service training Opportunity to join a leading international customer experience organisation International and multicultural working environment Competitive salary and benefits package Ongoing learning and professional development opportunities Supportive team culture and structured career progression Modern workplace and professional working environment Opportunity to develop valuable customer service, communication, and problem-solving skills