Portuguese/English Bilingual Data Labelling Analyst

Accenture Niagara is growing! We have been named a Canada Top Employer for the last 13 years – come and find out why! This role is located onsite at our St. Catharines office. What sets us apart from other employers? We offer a $21.39 per hour starting wage and a $1000 sign-on bonus ! We offer full-time permanent positions with a comprehensive total rewards package ! Potential to earn sales bonus in addition to regular earnings. What can you expect from us? Here are a few benefits you can expect when working with an exceptional team at Accenture: Competitive hourly rate ($21.39 base to start) NOC Code: 62100 (Teer Category 2). A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, paid personal time off, and retirement plan options. Sign-on bonus of $1,000. Potential to earn sales bonus in addition to regular earnings. Shift premium for hours worked after 9:00pm, 7 days a week. Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues. Full-time positions scheduled between 35 and 44 hours per week. Flexibility to select your assigned schedule every month based on your performance. Annual salary increases based on performance. Recognition for individual contributions. Spacious workstations with updated technology platforms and equipment. Supportive environment for individual success and self-development through online courses. Professional development including comprehensive paid training from 2 to 8+ weeks upon hire. Extensive post-training coaching and support. A sense of community! We pride ourselves on our inclusive, open, and engaging work environment with many active ERGs to participate in or support. Ongoing opportunities to give back to the community supporting local causes and volunteer efforts. Job Description The Digital Language Annotator (DLA) supports the improvement of AI-powered search and recommendation systems by evaluating content relevance, identifying model errors, and providing high-quality human judgment. This role plays a critical part in training and refining machine learning models that impact user experiences at scale. Key Responsibilities Review search queries, content, and AI-generated evaluations to assess accuracy and relevance. Apply established guidelines and quality standards to make consistent rating decisions. Identify, classify, and document model errors, including incorrect reasoning and factual inaccuracies. Conduct research to validate content, entities, trends, and contextual information when required. Create reports on query evaluations, analyze performance trends, and identify recurring error patterns to support model improvements. Collaborate with quality and operations teams to ensure alignment on evaluation standards and calibration. Maintain high accuracy, attention to detail, and productivity while handling complex or ambiguous cases. Basic Qualifications Minimum 1 year in relationship sales, ad sales, digital marketing, online sales, collections, telemarketing, or customer support High School Diploma or equivalent Fluent in both Portuguese and English Preferred Qualifications Beginner to intermediate knowledge and understanding of Digital Advertising on Social Media Platforms Strong objection handling and consultative communication skills Excellent interpersonal skills with a solutions mindset and passion for customer satisfaction Exceptional grammar, typing accuracy, and writing skills Intermediate data analysis skills Highly motivated with strong attention to detail and follow-through Digital experience using social media and familiarity with online advertising products Positive attitude Flexible, quick learner able to adapt to continuously evolving environment Ability to work creatively and analytically in a problem-solving environment Commitment to continuous learning, structured sales training, and implementation excellence Must be amenable to work in rotational/shifting schedules Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate. Information on benefits is here. Role Location Hourly Salary Range British Columbia/Ontario/New Brunswick $21.39 to $21.39 #LI-NA-FY25 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.