Portuguese-speaking Client Advisor in Porto (EU Portuguese)

Job description

Workster is partnering with a leading international customer experience provider to recruit Portuguese-speaking Client Advisors in Porto, Portugal, supporting customers of a major global brand. This role is ideal for a customer-focused professional who enjoys building positive relationships, providing expert assistance, and resolving enquiries efficiently. You will communicate with customers in European Portuguese, deliver accurate information, and ensure a consistently high-quality client experience in an international environment. Your Role Handle inbound customer enquiries by phone, email, chat, or other supported channels Assist customers with product, service, account, and order-related enquiries Provide accurate information and clear guidance in European Portuguese Identify customer needs and recommend appropriate solutions Resolve customer concerns efficiently and aim for first-contact resolution whenever possible Deliver professional, friendly, and empathetic customer service during every interaction Accurately document customer interactions and maintain up-to-date case information Follow established processes, procedures, and quality standards Escalate complex issues to the appropriate internal teams when required Maintain a consistently positive client experience and represent the brand professionally Your Qualifications Native or fluent European Portuguese Good command of English, both written and spoken Strong verbal and written communication skills Customer-focused mindset with a professional and helpful approach Strong problem-solving and active listening skills Good computer skills and confidence working with multiple systems simultaneously Ability to work independently and as part of an international team Previous experience in customer service, client support, contact centre, BPO, hospitality, or a similar environment is an advantage Previous experience with CRM, ticketing, or customer support systems is an advantage High attention to detail and ability to follow procedures accurately Based in or willing to relocate to Porto, Portugal The Offer Competitive salary package Performance-based bonus or additional benefits, depending on the project Comprehensive onboarding and role-specific training Ongoing coaching, support, and professional development Opportunity to develop customer service, communication, and problem-solving skills Relocation support for eligible candidates moving to Porto International and multicultural working environment Modern working environment in Porto Stable employment with career development opportunities Opportunity to build a career with a leading global customer experience organisation