POS (Point of Sale) Solutions Project Manager

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a POS (Point of Sale) Solutions Project Manager based in the United States.** The POS Solutions Project Manager will lead the planning, implementation, integration, and delivery of point-of-sale technology solutions that enhance retail operations and customer experiences. In this remote role, you will manage projects from initial requirements gathering and solution design through testing, deployment, and post-launch stabilization. You will coordinate cross-functional teams, technology vendors, and business stakeholders to deliver scalable, secure, and reliable solutions aligned with business objectives. Working across payment processing, retail systems, and enterprise applications, you will ensure seamless integrations and dependable transaction workflows. You will also oversee project schedules, budgets, risks, quality standards, and operational readiness to ensure successful delivery. This opportunity is ideal for an experienced technology project manager who combines strong leadership and organizational skills with practical knowledge of retail systems integration and software implementation. ### Accountabilities - End-to-End Project Management: Lead POS solution projects throughout the entire lifecycle, including initiation, planning, requirements gathering, design, development, testing, deployment, stabilization, and ongoing enhancements. - Project Planning and Governance: Develop and maintain project plans, schedules, milestones, resource allocations, budgets, risk assessments, and status reports. Establish governance frameworks, communication plans, escalation procedures, and project closeout processes. - Scope, Risk, and Dependency Management: Monitor project scope, dependencies, change requests, issues, and risks. Develop mitigation strategies and coordinate corrective actions to keep projects aligned with delivery commitments. - POS Technology Implementation: Oversee the implementation, configuration, integration, and enhancement of point-of-sale platforms across retail environments, including cloud-based, on-premises, mobile, and omnichannel solutions. - Systems Integration: Coordinate integrations between POS platforms and supporting technologies, including payment gateways, payment terminals, inventory management systems, ERP, CRM, e-commerce platforms, loyalty programs, pricing, promotions, and reporting applications. - Technical Coordination: Collaborate with technical teams to define requirements, evaluate solution designs, address technical dependencies, and ensure that solutions meet business, performance, security, and operational expectations. - Testing and Quality Assurance: Coordinate system integration testing, user acceptance testing, regression testing, and end-to-end transaction validation. Ensure critical workflows involving payments, settlements, refunds, returns, discounts, and taxes are tested as applicable. - Deployment and Operational Readiness: Manage deployment schedules, cutover activities, rollback plans, and go-live readiness assessments. Coordinate training, documentation, support handoffs, and operational preparation. - Post-Implementation Support: Oversee post-launch stabilization, track outstanding issues, and ensure timely resolution. Identify opportunities to improve system reliability, implementation efficiency, and the end-user experience. - Security, Compliance, and Quality: Coordinate with security, infrastructure, architecture, and compliance teams to address payment security, data protection, privacy, and applicable regulatory requirements. - Vendor and Stakeholder Management: Facilitate project meetings, stakeholder reviews, executive updates, and cross-functional collaboration. Coordinate third-party vendors, system integrators, development teams, and quality assurance resources. - Continuous Improvement: Maintain accurate project documentation, decision logs, action items, and lessons learned. Identify process improvements that enhance delivery consistency, operational efficiency, and customer transaction experiences. ## Requirements - Education: Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience. - Project Management Experience: At least five years of experience managing technology projects, software implementations, or enterprise application deployments. - Cross-Functional Leadership: Demonstrated success leading complex projects involving technical teams, business stakeholders, external vendors, and other delivery partners. - POS and Retail Technology Knowledge: Experience with POS platforms, retail technology, payment processing, or comparable enterprise systems. - Project Management Methodologies: Strong understanding of Agile, Waterfall, or hybrid delivery approaches and the ability to apply the appropriate methodology to project requirements. - Planning and Delivery Skills: Experience managing project schedules, budgets, scope, resources, dependencies, risks, and change requests while maintaining delivery quality. - Technical Understanding: Familiarity with systems integration, enterprise applications, payment workflows, and the technical dependencies involved in retail technology implementations. - Project Management Tools: Proficiency with tools such as Jira, Confluence, Microsoft Project, or equivalent project planning and collaboration platforms. - Communication Skills: Excellent written and verbal communication skills, including the ability to facilitate meetings, communicate project status, present risks, and provide clear updates to technical and executive stakeholders. - Analytical and Problem-Solving Abilities: Strong organizational and analytical skills, sound judgment, and the ability to identify issues, assess risks, and develop practical solutions. - Vendor and Resource Coordination: Ability to coordinate internal resources, third-party vendors, system integrators, and distributed development and QA teams. - Preferred Certification: Project Management Professional (PMP) certification or an equivalent project management credential. - Multi-Location Implementation Experience: Experience deploying POS solutions across multiple stores, business units, regions, or locations is preferred. - Payment Processing Expertise: Familiarity with payment processors, payment terminals, transaction authorization, settlement, refunds, and reconciliation is an advantage. - POS Platform Experience: Experience with solutions such as Oracle Retail Xstore, NCR Voyix, Toast, Square, Shopify POS, or comparable platforms is preferred. - Enterprise Integration Knowledge: Familiarity with e-commerce, ERP, inventory management, loyalty programs, and omnichannel commerce integrations. - Security and Release Management: Knowledge of PCI DSS and other relevant payment security requirements, along with experience in production deployments, release management, incident management, and post-launch support. - Work Authorization: Must have permanent authorization to work in the United States. Visa sponsorship is not available for this position. ## Benefits - Competitive hourly compensation: Primary location pay range of $55–$58 per hour. - Employment-type-dependent benefits: Benefits vary according to employment classification and scheduled hours. - Temporary salaried employees: Those scheduled to work at least 30 hours per week are eligible for medical, dental, and vision insurance, a 401(k) plan, and paid holidays. - Regular full-time employees: Hourly and salaried employees scheduled to work at least 30 hours per week are eligible for medical, dental, and vision insurance, a 401(k) plan, long-term disability coverage, life insurance, paid holidays, paid time off (PTO), and floating holidays. - Contractor arrangements: 1099 contractors are not eligible for employee benefits. - Remote work: Opportunity to work remotely within the United States. - Professional growth: Exposure to enterprise technology implementations, payment systems, retail operations, and complex integration projects. - Cross-functional collaboration: Opportunity to work with technical specialists, business stakeholders, vendors, and project delivery teams to implement solutions with measurable operational impact.